Bilingual Logistics Support Specialist (Malay/English)

Summitnext; Sungai Petani; On-site; MYR 20,311 - 24,328; Full time

Benefits offered by this job

EPF

Socso

Birthday Leave

Maternity leave

Annual Leave

Parental Leave

Opportunities for promotion

Professional development

Job summary

A technology solutions provider is seeking a Customer Specialist in Sungai Petani, Malaysia. The ideal candidate will respond to customer inquiries, resolve complaints, and maintain high satisfaction. Qualifications include a diploma or above and communication skills in English and Malay. Full-time with benefits including EPF and opportunities for professional development. The expected start date is immediate.

Qualifications

• 1-2 years of BPO experience will be an added advantage.
• Ability to work in a fast-paced working environment and work under pressure.

Responsibilities

• Respond to customer inquiries through calls and emails.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Education

Diploma and above

Job description

A technology solutions provider is seeking a Customer Specialist in Sungai Petani, Malaysia. The ideal candidate will respond to customer inquiries, resolve complaints, and maintain high satisfaction. Qualifications include a diploma or above and communication skills in English and Malay. Full-time with benefits including EPF and opportunities for professional development. The expected start date is immediate.