Customer Support

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 24,000; Full time

Benefits offered by this job

EPF

Socso

Maternity leave

Job summary

SummitNext Technologies Sdn Bhd in Kedah and Sungai Petani invites applications for a Customer Service Executive. The role is office-based, requiring Malay and English fluency and a diploma or higher, with a focus on courteous, efficient customer support for logistics clients.

You will handle inquiries, resolve complaints, and document cases in our SOP-driven system, contributing to service excellence in a fast-paced team.

Qualifications

• Diploma or higher required with strong communication skills.
• Fluent in Malay and English, both written and spoken.
• Prior BPO experience is an advantage.

Responsibilities

• Respond to customer inquiries via calls, emails, and other channels.
• Resolve complaints to achieve high customer satisfaction.
• Record and escalate issues using the internal SOP.

Skills

Malay language

English language

Customer service

Team player

Education

Diploma or higher

Tools

MS Office

Job description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week
• Basic RM2000
• Performance KPI (up to RM250 per month)
• EPF, Socso
• Maternity leave