Banking Ops & Customer Success Executive

HLB; Petaling Jaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

Hong Leong Bank is seeking a front-line professional to excel in customer service and branch operations. You will handle walk-in customers, process transactions with accuracy and contribute to product growth targets while upholding integrity and compliance standards.

The role requires strong communication, professional appearance and teamwork. Fresh graduates are welcome, and training will be provided to support career development within Malaysia.

Qualifications

• Malaysian citizen required.
• Fresh graduates or candidates with relevant work experience welcome to apply.

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT scores.
• Carry clear targets for CASA and FD Book growth and account opening; cross-sell PL, Credit Cards, Portfolio Sales and ASBF Funding.
• Learn and use I-Pads/other devices for customer service and cross selling.
• Assist in calling customers for service/sales interactions.
• Carry out Branch RCSA and sample checking as applicable.
• Accept and process transactions (deposits, withdrawals, remittances, ANSB) in a timely and accurate manner.
• Over-ride transactions as per bank limits.
• Responsible for branch cash holding and end-of-day cash balancing (Chief Cashier).
• Comply with staff rotation guidelines as part of operational risk mitigation.
• Observe and comply with Code of Conduct & Ethics.
• Maintain confidentiality of customers and bank information.

Skills

Basic banking knowledge

Integrity

Customer service

Cross selling

Communication skills

Professional appearance

Education

Malaysian citizen

Fresh graduates or relevant work experience

Job description

Hong Leong Bank is seeking a front-line professional to excel in customer service and branch operations. You will handle walk-in customers, process transactions with accuracy and contribute to product growth targets while upholding integrity and compliance standards.

The role requires strong communication, professional appearance and teamwork. Fresh graduates are welcome, and training will be provided to support career development within Malaysia.