B2B Account Manager – Industrial Packaging

Randstad Malaysia; George Town; On-site; MYR 60,000 - 90,000; Full time

Job summary

Randstad Malaysia is seeking a proactive B2B Account Manager to manage strategic client relationships and drive business expansion across Southeast Asia for a global industrial packaging leader. You will oversee end-to-end client relationships, coordinate with engineering for NPIs, and align supply chain to ensure on-time delivery while resolving issues with quality teams.

The role requires 2+ years in account management or project coordination within manufacturing or packaging sectors, plus

Qualifications

• Bachelor’s degree in Engineering, Business, Marketing, or related field.
• 2+ years in account management, project coordination, or customer service in manufacturing, electronics, semiconductor, or packaging.
• Ability to read technical drawings; proficiency in MS Excel, PowerPoint, and CRM software.
• Excellent communication and track record of managing regional stakeholders and cross-functional projects.

Responsibilities

• Oversee end-to-end client relationships and identify upselling opportunities to drive account growth.
• Lead new product introductions (NPI) with engineering and business development teams.
• Track client demand forecasts and coordinate with production/logistics teams to ensure on-time delivery.
• Collaborate with internal quality teams to resolve client technical issues and product complaints efficiently.

Skills

Account management

Stakeholder management

Communication

Project coordination

Education

Associate Degree/Diploma

Tools

CRM software

MS Excel

PowerPoint

Job description

We are seeking a proactive B2B Account Manager to manage strategic client relationships, oversee new product introduction (NPI) projects, and drive business expansion across Southeast Asia for a global industrial packaging leader.

Key Responsibilities

• Account Management: Oversee end-to-end client relationships and identify upselling opportunities to drive account growth.

• Project & NPI Coordination: Partner with engineering and business development teams to lead new product introductions.

• Supply Chain Alignment: Track client demand forecasts and coordinate with production/logistics teams to ensure on-time delivery.

• Issue Resolution: Collaborate with internal quality teams to resolve client technical issues and product complaints efficiently.

Qualifications

• Education: Bachelor’s degree in Engineering, Business, Marketing, or a related field.

• Experience: 2+ years in account management, project coordination, or customer service within manufacturing, electronics, semiconductor, or packaging sectors.

• Technical Skills: Ability to read technical drawings and strong proficiency in MS Excel, PowerPoint, and CRM software.

• Capabilities: Excellent communication skills with a track record of managing regional stakeholders and cross-functional projects.

skills

no additional skills required

qualifications

no additional qualifications required

education

Associate Degree/Diploma