Key Account Executive/Program Manager (High-Tech/EMS Packaging)

Randstad Malaysia; George Town; On-site; MYR 67,000 - 100,000; Full time

Job summary

Randstad Malaysia is seeking an Account Manager to manage end-to-end B2B client relationships, coordinate new product introductions with engineering and business development teams, and monitor demand with production and supply chain teams.

You'll leverage your understanding of manufacturing or electronics sectors, read technical drawings, and use Excel, PowerPoint and CRM tools to drive regional projects and stakeholder alignment.

Qualifications

• Bachelor’s degree in Engineering, Business, Marketing, or a related field.
• Minimum 2 years of experience in account management, project coordination, or customer service.
• Background in manufacturing, electronics, semiconductor, or protective packaging industries.
• Ability to read technical drawings and strong proficiency in MS Excel, PowerPoint, and CRM tools.
• Good communication skills with the ability to manage regional projects and stakeholders.

Responsibilities

• Manage end-to-end B2B client accounts and build strong long-term relationships.
• Coordinate new product introductions with engineering and business development teams.
• Monitor client demand forecasts and track deliveries with production and supply chain teams.
• Resolve quality issues and complaints by working closely with internal quality units.
• Support business development by identifying upselling and expansion opportunities with existing clients.

Skills

communication skills

reading technical drawings

Education

Bachelor’s degree in Engineering, Business, Marketing, or related

Associate Degree/Diploma

Tools

MS Excel

PowerPoint

CRM tools

Job description

About the Job

This position focuses on managing key B2B client relationships, driving product introduction projects, and ensuring seamless supply chain coordination. It offers a great balance of client engagement, project tracking, and cross-functional leadership.

About the Company

We are a global leader in sustainable industrial packaging solutions for high-tech sectors like semiconductor, electronics, and datacom. Our Penang site serves as the headquarters for our Southeast Asia operations.

Key Responsibilities

• Manage end-to-end B2B client accounts and build strong long-term relationships.
• Coordinate new product introductions with engineering and business development teams.
• Monitor client demand forecasts and track deliveries with production and supply chain teams.
• Resolve quality issues and complaints by working closely with internal quality units.
• Support business development by identifying upselling and expansion opportunities with existing clients.

Skills & Experience Required

• Bachelor’s degree in Engineering, Business, Marketing, or a related field.
• Minimum 2 years of experience in account management, project coordination, or customer service.
• Background in manufacturing, electronics, semiconductor, or protective packaging industries.
• Ability to read technical drawings and strong proficiency in MS Excel, PowerPoint, and CRM tools.
• Good communication skills with the ability to manage regional projects and stakeholders.

skills

no additional skills required

qualifications

no additional qualifications required

education

Associate Degree/Diploma