Client Success Manager – EMS & Semiconductor Supply Chain

Randstad Malaysia; George Town; On-site; MYR 120,000 - 180,000; Full time

Job summary

Randstad Malaysia is seeking a results-driven professional to manage key B2B client relationships, drive product introduction projects, and coordinate cross-functional supply chain activities in Penang. This role balances client engagement with project tracking and regional collaboration.

The ideal candidate holds an Associate Degree/Diploma and has 2+ years experience in account management or project coordination within manufacturing, electronics, or protective packaging sectors, with strong

Qualifications

• Bachelor's degree in Engineering, Business, Marketing, or a related field.
• Minimum 2 years of experience in account management, project coordination, or customer service.
• Background in manufacturing, electronics, semiconductor, or protective packaging industries.

Responsibilities

• Manage end-to-end B2B client accounts and build strong long-term relationships.
• Coordinate new product introductions with engineering and business development teams.
• Monitor client demand forecasts and track deliveries with production and supply chain teams.
• Resolve quality issues and complaints by working closely with internal quality units.
• Support business development by identifying upselling and expansion opportunities with existing clients.

Skills

Account management

Project coordination

Customer service

Technical drawings

Excel

PowerPoint

CRM tools

Communication skills

Education

Associate Degree/Diploma

Tools

CRM tools

Job description

Job Highlights

• Excellent career growth in a leading global MNC based in Penang.

• Comprehensive healthcare benefits, transport allowances, and education subsidies.

• Dynamic work environment with strong international and regional exposure.

About the Company

We are a global leader in sustainable industrial packaging solutions for high-tech sectors like semiconductor, electronics, and datacom. Our Penang site serves as the headquarters for our Southeast Asia operations.

About the Job

This position focuses on managing key B2B client relationships, driving product introduction projects, and ensuring seamless supply chain coordination. It offers a great balance of client engagement, project tracking, and cross-functional leadership.

Key Responsibilities

• Manage end-to-end B2B client accounts and build strong long-term relationships.

• Coordinate new product introductions with engineering and business development teams.

• Monitor client demand forecasts and track deliveries with production and supply chain teams.

• Resolve quality issues and complaints by working closely with internal quality units.

• Support business development by identifying upselling and expansion opportunities with existing clients.

Skills & Experience Required

• Bachelor’s degree in Engineering, Business, Marketing, or a related field.

• Minimum 2 years of experience in account management, project coordination, or customer service.

• Background in manufacturing, electronics, semiconductor, or protective packaging industries.

• Ability to read technical drawings and strong proficiency in MS Excel, PowerPoint, and CRM tools.

• Good communication skills with the ability to manage regional projects and stakeholders.

skills

no additional skills required

qualifications

no additional qualifications required

education

Associate Degree/Diploma