Automotive Service Advisor – Customer-Focused & Growth

SAKSAMA OTOMOBIL SDN BHD; Johor Bahru; On-site; MYR 20,000 - 40,000; Full time

Job summary

SAKSAMA OTOMOBIL SDN BHD is looking for a customer service-oriented automotive service assistant to support customers through vehicle servicing and repair journeys. You will understand customer needs, provide service recommendations, and coordinate with technicians to ensure a smooth and timely experience.

Responsibilities include welcoming customers, preparing service orders, explaining costs, and following up on service progress while aiming to meet sales and service targets.

Qualifications

• Experience in automotive service or customer service.
• Good communication and interpersonal skills.
• Customer-oriented approach and positive attitude.
• Self-motivated and target-driven.
• Willingness to learn and work as part of a team.

Responsibilities

• Welcome customers and understand vehicle service needs.
• Recommend servicing, repairs, and maintenance.
• Prepare service job orders.
• Explain repair costs clearly to customers.
• Coordinate with technicians to ensure timely completion.
• Follow up with customers on service progress.
• Achieve sales and service performance targets.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Self-motivation

Target-driven

Job description

SAKSAMA OTOMOBIL SDN BHD is looking for a customer service-oriented automotive service assistant to support customers through vehicle servicing and repair journeys. You will understand customer needs, provide service recommendations, and coordinate with technicians to ensure a smooth and timely experience.

Responsibilities include welcoming customers, preparing service orders, explaining costs, and following up on service progress while aiming to meet sales and service targets.