Auto Service: Customer Experience Admin

OSCARWORLD SDN. BHD.; Klang City, Port Klang; Sur place; MYR 39 000 - 61 000; Plein temps

Résumé du poste

OSCARWORLD SDN. BHD. is seeking a customer-facing administrative professional for our automotive service centre. You will welcome customers, coordinate service appointments, and handle inquiries across multiple channels to support the service team.

Responsibilities include documenting and updating records, assisting with payments, and coordinating with advisors, technicians and parts staff to ensure smooth customer service delivery. Fresh graduates are welcome with strong customer service skills.

Qualifications

• Diploma or Certificate in Business Administration or related field is required.
• 1–2 years of experience in customer service, administration, or automotive service centre preferred.
• Fresh graduates with strong customer service and administrative skills may be considered.
• Basic knowledge of Microsoft Office (Excel, Word).
• Good documentation and record-keeping skills are essential.
• Ability to multitask across administrative duties.

Responsabilités

• Welcome customers professionally upon arrival at the service centre.
• Handle customer inquiries via face-to-face, phone, WhatsApp, email and other channels.
• Assist with service appointments, vehicle drop-off and collection.
• Coordinate and update service appointments in the system or platform.
• Perform appointment confirmations and reminders.
• Record customer complaints and feedback in the database.
• Prepare and maintain service-centre documents and records.
• Coordinate with Service Advisors, Technicians, Parts Department and others to support customers.

Connaissances

Microsoft Excel

Microsoft Word

Documentation

Record keeping

Multi-tasking

Formation

Diploma or Certificate in Business Administration or related field

Outils

Service centre systems

Description du poste

OSCARWORLD SDN. BHD. is seeking a customer-facing administrative professional for our automotive service centre. You will welcome customers, coordinate service appointments, and handle inquiries across multiple channels to support the service team.

Responsibilities include documenting and updating records, assisting with payments, and coordinating with advisors, technicians and parts staff to ensure smooth customer service delivery. Fresh graduates are welcome with strong customer service skills.