Automotive Service Advisor | Customer Experience Lead

Icon Jco Puchong SDN BHD; Puchong; On-site; MYR 36,000 - 60,000; Full time

Job summary

Icon Jco Puchong SDN BHD in Puchong Jaya, Selangor is seeking an experienced Service Advisor to join our automotive service team. You will be the primary contact for customers, translating their vehicle needs into clear service plans and coordinating with technicians to ensure quality workmanship and timely delivery.

The role emphasizes excellent communication, strong customer service, and the ability to explain maintenance options and costs in plain terms.

Qualifications

• Experience as Service Advisor or in automotive service is preferred.
• Good communication and customer service skills.
• Ability to explain technical information clearly.

Responsibilities

• Welcome customers and understand servicing requirements.
• Advise on maintenance, repairs, and services.
• Prepare quotations, job orders, and invoices.
• Explain repair procedures and estimated costs to customers.
• Coordinate with technicians to monitor progress.
• Promote services and maintain records and follow-ups.

Skills

Customer service

Communication

Multitasking

Computer basics

Teamwork

Job description

Icon Jco Puchong SDN BHD in Puchong Jaya, Selangor is seeking an experienced Service Advisor to join our automotive service team. You will be the primary contact for customers, translating their vehicle needs into clear service plans and coordinating with technicians to ensure quality workmanship and timely delivery.

The role emphasizes excellent communication, strong customer service, and the ability to explain maintenance options and costs in plain terms.