Automotive Service Advisor — Customer Concierge & Workshop Liaison

Joystar Auto Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Joystar Auto Sdn Bhd in Glenmarie Shah Alam seeks a Service Advisor to be the primary bridge between customers and the workshop. You will welcome clients, note vehicle concerns, perform initial inspections, and record service needs.

You will prepare cost estimates, coordinate with the workshop team to track repair progress, keep customers updated on timelines, and explain invoices and warranties at handover.

Qualifications

• 1–3 years in automotive service or frontline customer roles.
• Basic knowledge of automotive maintenance and repairs is a plus.
• Familiarity with service booking software is advantageous.

Responsibilities

• Greet customers warmly and record vehicle concerns and maintenance needs.
• Provide initial diagnostics and walk-around notes to support service planning.
• Prepare clear repair orders and cost estimates using dealership systems.
• Coordinate with the workshop team to monitor repair progress and timelines.
• Communicate status updates and any additional work needing approval to customers.

Skills

Customer service

Communication skills

Conflict resolution

Multitasking

Organizational skills

Computer literacy

Tools

Dealership management software

Job description

Joystar Auto Sdn Bhd in Glenmarie Shah Alam seeks a Service Advisor to be the primary bridge between customers and the workshop. You will welcome clients, note vehicle concerns, perform initial inspections, and record service needs.

You will prepare cost estimates, coordinate with the workshop team to track repair progress, keep customers updated on timelines, and explain invoices and warranties at handover.