Associate, Sales Development (Advisor) - SEA English

CNX; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

CNX is seeking an Associate, Sales Development (Advisor) for SEA English in Kuala Lumpur. The role focuses on selling renewals and services within a dedicated territory, with outbound outreach and strong product knowledge to address customer needs.

You will manage high volumes of calls and emails, maintain CRM records, and work with a Sales Manager to achieve revenue quotas while providing professional experiences to customers and prospects.

Responsibilities

• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager
• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Collaborate with team and management to provide a professional experience during all interactions with customers and prospects
• Take responsibility for CRM data accuracy and timely updates

Job description

Job Title

Associate, Sales Development (Advisor) - SEA English

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location

MYS Kuala Lumpur - Level 5, Platinum Sentral

Language Requirements

English (Required), Malay (Required)

Time Type

Full time2026-11-09