Sales Development Associate — Renewals & Growth (SEA)

CNX; Kuala Lumpur; Presencial; MYR 42 000 - 60 000; Tempo integral

Resumo da oferta

CNX is seeking an Associate, Sales Development (Advisor) for SEA English in Kuala Lumpur. The role focuses on selling renewals and services within a dedicated territory, with outbound outreach and strong product knowledge to address customer needs.

You will manage high volumes of calls and emails, maintain CRM records, and work with a Sales Manager to achieve revenue quotas while providing professional experiences to customers and prospects.

Responsabilidades

• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager
• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Collaborate with team and management to provide a professional experience during all interactions with customers and prospects
• Take responsibility for CRM data accuracy and timely updates

Descrição da oferta de emprego

CNX is seeking an Associate, Sales Development (Advisor) for SEA English in Kuala Lumpur. The role focuses on selling renewals and services within a dedicated territory, with outbound outreach and strong product knowledge to address customer needs.

You will manage high volumes of calls and emails, maintain CRM records, and work with a Sales Manager to achieve revenue quotas while providing professional experiences to customers and prospects.