Specialist Renewal Sales

CNX; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

CNX is looking for a Specialist Renewal Sales to drive renewals and new sales within a dedicated Kuala Lumpur territory. The role focuses on communicating value, maintaining relationships, and achieving revenue targets.

You will manage outbound communications, provide forecasts, and collaborate with the sales team. English and Mandarin fluency are required in this position, and it is a full-time on-site role in Kuala Lumpur.

Qualifications

• Sell renewals/services to assigned territory to meet revenue quotas.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge to assess client requirements.
• Initiate steps to resolve customer concerns blocking satisfaction or usage.
• Manage high volume of customer contacts via phone and email (outbound focus).

Responsibilities

• Sell renewals/services to assigned territory to meet revenue quotas.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Maintain CRM to capture all relevant data.
• Handle objections to retain or win customers.
• Collaborate with team and Sales Manager to deliver a professional experience.

Skills

Sales forecasting

Renewals

Territory management

Product knowledge

CRM usage

Lead qualification

Tools

CRM system

Job description

Job Title:

Specialist Renewal Sales

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Mandarin (Required)

Time Type:

Full time