Senior Specialist, Account Manager

Tech Sales Jobs; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Tech Sales Jobs in Kuala Lumpur is seeking a Sr. Specialist, Account Manager (Advisor) to drive net new sales and secure support service contracts.

You will manage complex client accounts, identify opportunities, and act as the single point of contact for customers to ensure satisfaction. The role requires English fluency and proven experience in acquiring new business, meeting revenue quotas, negotiating, and building relationships with decision-makers across partner networks.

Qualifications

• Must focus on net new sales and acquiring new contracts.
• Maintain client satisfaction and resolve escalations.
• Achieve revenue-based quotas with complex accounts.

Responsibilities

• Drive net new sales and acquire support service contracts.
• Oversee management of complex client accounts and relationships.
• Identify opportunities and propose solutions to drive growth.
• Be single contact for clients and negotiate effectively.
• Report to Sales Manager and collaborate with partners.

Skills

Net new sales

Client relationship management

Negotiation

Account management

Data-driven decisions

Job description

Sr. Specialist, Account Manager (Advisor)

Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Time Type: Full time

Job Description

Job Title:

Sr. Specialist, Account Manager (Advisor)

Job Description

The Senior Account Manager is responsible for acquisition of net new accounts for Support Services and overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for identifying or covering high propensity accounts to acquire for Support Services, qualify the opportunities and develop solutions for customers who do not have Support contracts or white space acquisition. The Senior Account Manager calls upon client customers to assess areas of opportunity, propose relevant solutions to drive new service contracts for customers, or convert customers to different services when applicable.

• This job is to focus on driving net new sales, prior experience in net new or acquisition sales is mandatory.
• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying process
• Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required)

Time Type:

Full time