Associate - Insurance Policy Support (HK POS)

AIA Hong Kong; Cyberjaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading insurance company in Cyberjaya is seeking a dedicated individual for after-sales support roles in the Hong Kong market. The ideal candidate will have a recognized Bachelor's degree and be fluent in both English and Chinese, with the ability to converse in Mandarin or Cantonese being a plus. This position offers a dynamic work environment with opportunities for personal development and growth.

Qualifications

• Fluent in spoken English & Chinese, ideally able to converse in Mandarin/Cantonese.
• Self-motivated and proficient in Microsoft Office.
• Able to work in a desk-bound environment with shift rotations and overtime.

Responsibilities

• Process Life and A&H change requests according to requirements.
• Ensure timely completion of assigned tasks and projects.
• Participate in team activities and ensure on-time execution of impact plans.

Skills

Fluent in spoken English

Fluent in spoken Chinese

Proficient in Microsoft Office

Good commitment at work

Willing to learn

Education

Recognized tertiary Bachelor's Degree

Job description

About the Role

Responsible for providing after-sales support to policy-related administrative processes for Hong Kong market based on guidelines set for the issuance of AIA insurance policies.

Job Responsibilities

• Process all Life and / or Accident and Health (A&H) change requests received as per stipulated requirements.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.
• Attend & get certified for development plans identified to upgrade authority limit / up skilled and personal development.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
• Processing & assessing of client data in various systems to verify and confirm on the correct information as per stipulated requirements. Users may need to manually process / rectify some exceptional cases. Assist other teams (volume surge / urgent task / etc) on ad-hoc basis as and when required.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects / workarounds that may be assigned are met or exceeded.
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.
• Attend & get certified (OJT) to be qualified to commence processing and subsequently perform quality checks for the team.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.

Job Requirements

• A recognized tertiary Bachelor's Degree qualifications.
• Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.
• Self-motivated and proficient in Microsoft Office.
• Good commitment at work, good attitude, willing to learn.
• Able to adapt desk-bound working environment, working shift including weekend on rotation basis& able to work overtime beyond normal office hour (including weekend & public holiday).
• The role is required to follow Hong Kong working calendar.

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