Assistant Outlet Manager - Coffee Shop Operations & Growth

San Francisco Coffee; Kuala Lumpur; On-site; MYR 47,000 - 76,000; Full time

Job summary

San Francisco Coffee in Malaysia is seeking an Assistant Outlet Manager to support the Outlet Manager and drive daily operations. You will lead the team through SOP-compliant service, master beverage and coffee preparation, and ensure smooth opening/closing, cash handling, and end-of-day reconciliations.

You will also plan labour and stock, train staff, mentor performance, and seek opportunities to grow sales while keeping the store clean and customer-focused.

Qualifications

• Minimum 2 years experience in coffee chain industry.
• SPM/O Level or SKM qualifications or equivalent.

Responsibilities

• Assist and report to Outlet Manager on outlet operations.
• Lead and demonstrate operation processes according to SOP.
• Master SFC food, beverage, and coffee preparation standards.
• Ensure opening/closing and cashier processes follow SOP.
• Oversee cashflow monitoring and daily sales reconciliation.
• Plan and schedule labour and stock efficiently.
• Train, guide and supervise staff; address underperformance.
• Identify opportunities to maximize sales and maintain store cleanliness.

Skills

Leadership

Staff training

Customer service

Cash handling

Education

SPM / O Level / SKM Levels 1-3

Job description

San Francisco Coffee in Malaysia is seeking an Assistant Outlet Manager to support the Outlet Manager and drive daily operations. You will lead the team through SOP-compliant service, master beverage and coffee preparation, and ensure smooth opening/closing, cash handling, and end-of-day reconciliations.

You will also plan labour and stock, train staff, mentor performance, and seek opportunities to grow sales while keeping the store clean and customer-focused.