Barista Team Lead — Store Ops & Service Excellence

San Francisco Coffee; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

San Francisco Coffee in Kuala Lumpur is seeking a Supervisor to oversee daily outlet operations and support the Assistant/Outlet Manager. You will lead the team, ensure SOPs for opening, closing, cashier, and stock management are followed, and train baristas to deliver excellent service.

You will monitor cashflow, count daily sales, manage promotions, and identify opportunities to boost sales while maintaining store cleanliness and high standards of customer care.

Qualifications

• Experience as a barista is preferred.
• Right to work in Malaysia.
• Ability to lead, train and supervise a team according to SOP.

Responsibilities

• Assist and report to Assistant Manager / Outlet Manager on outlet operation matters.
• Lead and demonstrate the operation process according SOP.
• Assure the opening and closing process is smooth and according to SOP.
• Assure the cashier operation process is smooth and according to SOP.
• Assure the marketing promotion implement correctly in outlet.
• To monitor and assure daily cashflow of outlet is accurate and healthy.
• Count and verify daily sales at the end of the day and proceed to bank-in according to SOP.
• Assure the stock ordering and receiving is correct and in good condition.
• To train, guide and supervise barista task and develop them to be the best barista in the outlet, and able to monitor their work progress effectively.
• Identify business opportunities to maximize sales.
• Maintaining store cleanliness and housekeeping.
• Provides the best and quality service and to drive the team to practice the same.
• Assist Outlet Manager on paperwork and reporting process.

Skills

Team leadership

Outlet operations

Cash flow management

Cash handling

Training & coaching

Marketing promotion

Education

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Tools

POS system

Job description

San Francisco Coffee in Kuala Lumpur is seeking a Supervisor to oversee daily outlet operations and support the Assistant/Outlet Manager. You will lead the team, ensure SOPs for opening, closing, cashier, and stock management are followed, and train baristas to deliver excellent service.

You will monitor cashflow, count daily sales, manage promotions, and identify opportunities to boost sales while maintaining store cleanliness and high standards of customer care.