Assistant Outlet Manager - LaLaport BBCC

San Francisco Coffee; Kuala Lumpur; In loco; MYR 47.000 - 76.000; Tempo pieno

Descrizione del lavoro

San Francisco Coffee in Malaysia is seeking an Assistant Outlet Manager to support the Outlet Manager and drive daily operations. You will lead the team through SOP-compliant service, master beverage and coffee preparation, and ensure smooth opening/closing, cash handling, and end-of-day reconciliations.

You will also plan labour and stock, train staff, mentor performance, and seek opportunities to grow sales while keeping the store clean and customer-focused.

Competenze

• Minimum 2 years experience in coffee chain industry.
• SPM/O Level or SKM qualifications or equivalent.

Mansioni

• Assist and report to Outlet Manager on outlet operations.
• Lead and demonstrate operation processes according to SOP.
• Master SFC food, beverage, and coffee preparation standards.
• Ensure opening/closing and cashier processes follow SOP.
• Oversee cashflow monitoring and daily sales reconciliation.
• Plan and schedule labour and stock efficiently.
• Train, guide and supervise staff; address underperformance.
• Identify opportunities to maximize sales and maintain store cleanliness.

Conoscenze

Leadership

Staff training

Customer service

Cash handling

Formazione

SPM / O Level / SKM Levels 1-3

Descrizione del lavoro

An Assistant Outlet Manager takes on a range of roles including:

Assist and report to Outlet Manager/Area Manager on outlet operation matters.

Lead and demonstrate the team the operation process according SOP.

Master the skill and knowledge of SFC food and beverage preparation and serving.

Master the skill and knowledge of SFC coffee brewing and preparation.

Assure the opening and closing process is smooth and according to SOP.

Assure the cashier operation process is smooth and according to SOP.

Assure the marketing promotion implement correctly in outlet.

To monitor and assure daily cashflow of outlet is accurate and healthy.

Count and verify daily sales at the end of the day and proceed to bank-in according to SOP.

Manage and monitor the growth and profit of outlet.

Plan and schedule store labour effectively.

Plan and schedule stock effectively.

Assure the stock ordering and receiving is correct and in good condition.

To train, guide and supervise staff’s work and development, and provide advise for poor performance staff.

Identify business opportunities to maximize sales.

Maintaining store cleanliness and housekeeping.

Provides the best and quality service and to drive the team to practice the same.

Assist Outlet Manager/Area Manager on paperwork and reporting process.

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Have experienced at least 2 years in coffee chain industry.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia? How many years' experience do you have as a barista?

In 1997, a homegrown coffee company with a simple yet noble mission was created. That company was SF Coffee, and their mission was to serve the best coffee in town.

SF Coffee are one of the few non-franchised American-founded specialty coffee brands in Malaysia who roast their own coffee to ensure the utmost freshness.

San Francisco Coffee Sdn Bhd was acquired by Envictus on 28 March 2016. The number of outlets then grew from 28 to 53 which now includes presence not only in the Klang Valley, but also Negeri Sembilan, Penang & Johor. In 2017 the brand was given a new look to stay fresh in the ever-growing specialty coffee industry.

In 1997, a homegrown coffee company with a simple yet noble mission was created. That company was SF Coffee, and their mission was to serve the best coffee in town.

SF Coffee are one of the few non-franchised American-founded specialty coffee brands in Malaysia who roast their own coffee to ensure the utmost freshness.

San Francisco Coffee Sdn Bhd was acquired by Envictus on 28 March 2016. The number of outlets then grew from 28 to 53 which now includes presence not only in the Klang Valley, but also Negeri Sembilan, Penang & Johor. In 2017 the brand was given a new look to stay fresh in the ever-growing specialty coffee industry.