Outlet Manager

San Francisco Coffee; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

San Francisco Coffee Malaysia is seeking an experienced Outlet Manager to oversee day-to-day operations in Kuala Lumpur outlets. The role focuses on maintaining SOPs, leading a frontline team, and driving service quality across food, beverage, and coffee preparation.

You will report to the Area Manager, plan labour and stock, monitor cashflow, and ensure opening/closing duties and paperwork are completed accurately, while identifying opportunities to boost sales.

Qualifications

• SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Responsibilities

• Assist and report to Area Manager on outlet operation matters.
• Lead and demonstrate the team the operation process according SOP.
• Master the skill and knowledge of SFC food and beverage preparation and serving.
• Master the skill and knowledge of SFC coffee brewing and preparation.
• Assure the opening and closing process is smooth and according to SOP.
• Assure the cashier operation process is smooth and according to SOP.
• Assure the marketing promotion implement correctly in outlet.
• To monitor and assure daily cashflow of outlet is accurate and healthy.
• Count and verify daily sales at the end of the day and proceed to bank-in according to SOP.
• Manage and monitor the growth and profit of outlet.
• Plan and schedule store labour effectively.
• Plan and schedule stock effectively.
• Assure the stock ordering and receiving is correct and in good condition.
• To train, guide and supervise staff’s work and development, and provide advise for poor performance staff.
• Identify business opportunities to maximize sales.
• Maintaining store cleanliness and housekeeping.
• Provides the best and quality service and to drive the team to practice the same.
• Complete paperwork and reporting process.
• Recruitment to identifying candidate, attracting interviewing, selecting, hiring and onboarding employees.

Education

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Job description

Responsibilities

• Assist and report to Area Manager on outlet operation matters.
• Lead and demonstrate the team the operation process according SOP.
• Master the skill and knowledge of SFC food and beverage preparation and serving.
• Master the skill and knowledge of SFC coffee brewing and preparation.
• Assure the opening and closing process is smooth and according to SOP.
• Assure the cashier operation process is smooth and according to SOP.
• Assure the marketing promotion implement correctly in outlet.
• To monitor and assure daily cashflow of outlet is accurate and healthy.
• Count and verify daily sales at the end of the day and proceed to bank-in according to SOP.
• Manage and monitor the growth and profit of outlet.
• Plan and schedule store labour effectively.
• Plan and schedule stock effectively.
• Assure the stock ordering and receiving is correct and in good condition.
• To train, guide and supervise staff’s work and development, and provide advise for poor performance staff.
• Identify business opportunities to maximize sales.
• Maintaining store cleanliness and housekeeping.
• Provides the best and quality service and to drive the team to practice the same.
• Complete paperwork and reporting process.
• Recruitment to identifying candidate, attracting interviewing, selecting, hiring and onboarding employees.

Qualifications

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

About the Company

In 1997, a homegrown coffee company with a simple yet noble mission was created. That company was SF Coffee, and their mission was to serve the best coffee in town.

SF Coffee are one of the few non-franchised American-founded specialty coffee brands in Malaysia who roast their own coffee to ensure the utmost freshness.

San Francisco Coffee Sdn Bhd was acquired by Envictus on 28 March 2016. The number of outlets then grew from 28 to 50 which now includes presence not only in the Klang Valley, but also Negeri Sembilan & Penang. In 2017 the brand was given a new look to stay fresh in the ever-growing specialty coffee industry.