Assistant Manager

OCBC Group; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

OCBC Malaysia in Kuala Lumpur is looking for a process management specialist to streamline operations, analyze workflows, and implement improvements. You will collaborate with multiple teams, contribute to documentation, and monitor results to drive efficiency.

The role requires a degree in business/operations and at least 3 years of process management experience, with strong analytical and communication skills. This is an onsite opportunity within OCBC’s transformation journey.

Qualifications

• Degree in Business Administration, Operations Management, or related field.
• 3+ years of experience in process management, operations, or related field.
• Proven track record of process improvement and implementation.
• Strong analytical and problem-solving skills, with the ability to think creatively.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders.
• Experience with process mapping tools and techniques, such as Lean or Six Sigma.

Responsibilities

• Analyze business processes to identify areas for improvement and opportunities for automation.
• Design and implement process changes, working closely with stakeholders to ensure smooth transitions.
• Develop and maintain process documentation, including process maps, procedures, and guidelines.
• Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems.
• Monitor and report on process performance, identifying areas for further improvement.

Skills

Analytical thinking

Problem solving

Communication skills

Stakeholder influence

Education

Business Administration / Operations Management degree

Tools

Lean

Six Sigma

Job description

## Assistant ManagerApply: Onsite: OCBC Malaysia, Menara GE2: Full time: Posted 3 Days Ago: JR00011561# **WHO WE ARE:**As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Process Management Specialist Why Join Imagine being part of a team that streamlines processes, boosts efficiency, and drives business growth. As a Process Management Specialist at OCBC, you'll play a key role in transforming our operations and making a real impact on our customers' lives. You'll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment. How you succeed To excel in this role, you'll need to be a process improvement expert who can analyze complex workflows, identify areas for improvement, and implement effective solutions. You'll work closely with stakeholders to understand their needs, design and implement process changes, and monitor their impact. Your ability to communicate complex ideas simply and influence others will be crucial to your success. What you do - Analyze business processes to identify areas for improvement and opportunities for automation - Design and implement process changes, working closely with stakeholders to ensure smooth transitions - Develop and maintain process documentation, including process maps, procedures, and guidelines - Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems - Monitor and report on process performance, identifying areas for further improvement Who We Are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.# - A degree in Business Administration, Operations Management, or a related field - At least 3 years of experience in process management, operations, or a related field - Proven track record of process improvement and implementation - Strong analytical and problem-solving skills, with the ability to think creatively - Excellent communication and interpersonal skills, with the ability to influence stakeholders - Experience with process mapping tools and techniques, such as Lean or Six Sigma