Assistant Manager, Personal Loan

Alliance Bank Malaysia Berhad; Puchong; On-site; MYR 30,000 - 60,000; Full time

Job summary

Alliance Bank Malaysia Berhad is looking for a sales-oriented professional in Malaysia to promote Personal Loan products and actively cross-sell credit life insurance and credit cards. The role involves planning sales activities, ensuring income documents are gathered, and delivering excellent customer service.

Ideal candidates have prior sales and customer service experience, a minimum SPM with Bahasa Malaysia, and preferably 1 year in banking.

Qualifications

• Experienced in sales and customer service with strong customer care culture.
• Minimum SPM with 5 passes including Bahasa Malaysia.
• Preferably 1 year of banking experience.

Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers.
• Actively cross sell on credit life insurance & credit card.
• Constantly identify new sales strategies and approach to increase individual and achievements.
• Participate, plan and support sales activities.
• Ensure all relevant income documents is obtained from customer to adequately support the application.
• Practice best sales practice and deliver excellent customer service.
• Ensure all customers enquiry and complaints are handled promptly and efficiently.
• Unresolved complaints are to be escalated immediately to his/her superior.
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Skills

Sales experience

Customer service

Communication skills

Education

SPM qualification

Job description

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.