Asistant Manager, Personal Loan

Alliance Bank; Malaysia; On-site; MYR 28,000 - 44,000; Full time

Job summary

Alliance Bank Malaysia is seeking a results-driven sales and customer service professional to promote personal loan products to new and existing customers, and to actively cross-sell credit life insurance and credit cards. You will participate in planning and supporting sales activities while maintaining strict compliance with bank policies.

Responsibilities include gathering and verifying income documents to support applications, delivering excellent customer service, promptly addressing

Qualifications

• Experience in sales and customer service
• Minimum SPM with Bahasa Malaysia
• Preferably 1 year banking experience

Responsibilities

• Promote Personal Loan products to new and existing customers.
• Cross-sell credit life insurance and credit cards.
• Support sales activities and identify new strategies.
• Collect income documents to support applications.
• Deliver excellent customer service and handle inquiries.
• Escalate unresolved complaints to a supervisor.
• Ensure accurate information on features, pricing, and promotions.

Skills

Sales experience

Customer service

Bahasa Malaysia

Education

SPM with 5 passes incl Bahasa Malaysia

Job description

Select how often (in days) to receive an alert:

• Promoting Personal Loan product to New To Bank and Existing To Bank customers


• Actively cross sell on credit life insurance & credit card


• Constantly identify new sales strategies and approach to increase individual and achievements


• Participate , plan and support sales activities


• Ensure all relevant income documents is obtained from customer to adequately support the application


• Practice best sales practice and deliver excellent customer service


• Ensure all customers enquiry and complaints are handled promptly and efficiently


• Unresolved complaints are to be escalated immediately to his/her superior


• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements

• Experienced in sales and customer service environment with strong customer care culture


• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia


• Preferably 1 year of banking experience.