Sales Executive/Assistant Manager - Personal Loan

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

Alliance Bank Malaysia Berhad in Kuala Lumpur invites a Sales Executive/Assistant Manager to promote Personal Loan products to new and existing customers. You will cross-sell credit life insurance and credit cards while planning and supporting sales activities.

The role requires strong sales and customer service focus, with banking experience preferred. You will ensure proper documentation and deliver top-notch service, escalating complaints when needed.

Qualifications

• Experienced in sales and customer service environment with strong customer care culture.
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia.
• Preferably 1 year of banking experience.

Responsibilities

• Promote Personal Loan products to New To Bank and Existing To Bank customers.
• Actively cross-sell credit life insurance and credit cards.
• Identify new sales strategies and approaches to increase individual and team achievements.
• Plan and support sales activities.
• Ensure all income documents are obtained to support applications.
• Deliver excellent customer service and promptly handle inquiries and complaints.
• Escalate unresolved complaints to his/her superior.
• Prevent misrepresentation of product features, pricing, promotions and processes.

Skills

Sales experience

Customer service

Cross-selling

Education

SPM with 5 passes incl Bahasa Malaysia

Job description

Sales Executive/Assistant Manager - Personal Loan

Promoting Personal Loan product to New To Bank and Existing To Bank customers
Actively cross sell on credit life insurance & credit card
Constantly identify new sales strategies and approach to increase individual and achievements
Participate , plan and support sales activities
Ensure all relevant income documents is obtained from customer to adequately support the application
Practice best sales practice and deliver excellent customer service
Ensure all customers enquiry and complaints are handled promptly and efficiently
Unresolved complaints are to be escalated immediately to his/her superior
Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.