Asistant Manager, Personal Loan

Alliance Bank Malaysia Berhad; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

Alliance Bank Malaysia Berhad is seeking a sales-oriented professional to promote Personal Loan products to new and existing customers in Malaysia. The role emphasizes cross-selling credit life insurance and credit cards while maintaining high standards of customer service and accurate documentation.

Ideal candidates have banking exposure, strong communication, and a proactive approach to identifying sales opportunities.

Qualifications

• Experience in sales and customer service environment.
• Minimum SPM with Bahasa Malaysia 5 passes.
• Preferably 1 year of banking experience.

Responsibilities

• Promote Personal Loan to New To Bank and Existing To Bank customers.
• Actively cross sell on credit life insurance and credit card.
• Identify new sales strategies and approaches to increase individual and team achievements.
• Participate, plan and support sales activities.
• Obtain income documents from customers to adequately support the application.
• Deliver excellent customer service and handle customer inquiries promptly.
• Escalate unresolved complaints to superior.
• Ensure no misrepresentation of product features, pricing, promotions and processes.

Skills

Sales experience

Customer service

Cross-selling

Communication

Education

SPM with Bahasa Malaysia 5 passes

Job description

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.