Assistant Manager, Personal Loan

Alliance Bank; Ipoh; Hybrid; MYR 42,000 - 66,000; Full time

Job summary

Alliance Bank in Ipoh, Malaysia seeks a results-driven professional in relationship management and sales to grow our personal banking client base. You will engage clients through various channels, structure suitable loan solutions, and ensure accurate documentation and timely submissions.

Ideal candidates have a proven banking sales track record, strong customer service orientation, and the ability to work within a compliance-focused environment.

Qualifications

• Proven experience in relationship management or sales within a banking context.
• Track record in banking sales environments.
• Experience in customer service with a strong care culture.

Responsibilities

• Source prospective clients for personal loan product through partner-in-sales, sales blitz, telemarketing, road show etc.
• Identify new sales strategies and approaches to increase individual and team achievements.
• Ensure adherence to responsible selling and propose solutions meeting client’s financial needs.
• Ensure documents are complete and submitted timely with supporting income proofs and completed application forms.
• Avoid misrepresentation of product features, pricing or promotions.
• Provide market intelligence and customer feedback to management to inform actions.

Skills

Relationship management

Banking sales

Customer service

Job description

Job Responsibilities

1. Source prospective clients for personal loan product through partner-in-sales, sales blitz, telemarketing, road show and etc.
2. Constantly identify new sales strategies and approach to increase individual and team achievements.
3. Ensure adherence to responsible selling and structure proposed solution that meets client’s financial needs.
4. To ensure the accurate and timely completion of –
   • Applications forms is duly completed prior to submission.
   • To ensure all relevant income documents is obtained from customer to adequately support the application.
   • Submission of sales / pipeline management reports.
5. To ensure no misrepresentation of product features, pricing, promotions and processes.
6. Keeping abreast with updated product information, market changes and provide market intelligence and customer feedback to the management for appropriate action.

Job Requirements

• Minimum 1 year working experience in relationship management or sales.
• Proven track record in banking sales environment
• Experience in customer service environment with strong customer care culture.