Assistant Manager, Personal Loan

Alliance Bank; Malaysia; Presencial; MYR 39.000 - 67.000; Jornada completa

Descripción de la vacante

Alliance Bank Malaysia is seeking a sales‑driven banking professional to promote Personal Loans to New To Bank and Existing To Bank customers and to actively cross‑sell credit life insurance and credit cards.

You will identify new sales strategies, plan and support sales activities, obtain income documents to support applications, and deliver excellent customer service while promptly handling inquiries and escalating unresolved complaints to a supervisor.

Formación

• Experienced in sales and customer service environment with strong customer care culture.

Responsabilidades

• Promote Personal Loan product to New To Bank and Existing To Bank customers.
• Actively cross sell on credit life insurance & credit card.
• Identify new sales strategies and approach to increase individual and team achievements.
• Plan and support sales activities.
• Obtain all relevant income documents to adequately support the application.
• Practice best sales practice and deliver excellent customer service.
• Ensure all customer inquiries and complaints are handled promptly and efficiently.
• Escalate unresolved complaints to superior.
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Conocimientos

Sales

Customer service

Customer care

Educación

SPM qualification

Descripción del empleo

Select how often (in days) to receive an alert:

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements:

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.