Assistant Manager, Personal Loan

Alliance Bank Malaysia Berhad; Subang Jaya; On-site; MYR 42,000 - 72,000; Full time

Job summary

Alliance Bank Malaysia Berhad is looking for a sales-driven professional in Subang Jaya, Malaysia to promote Personal Loan products and cross-sell credit life insurance and credit cards. The role requires handling customer enquiries, planning sales activities, and delivering excellent service with strict accuracy in loan documentation.

The ideal candidate has sales and customer service experience, is proficient in Bahasa Malaysia, and holds at least SPM with five passes.

Qualifications

• Experience in sales and customer service with strong customer care culture.
• Minimum SPM with 5 passes including Bahasa Malaysia.

Responsibilities

• Promote Personal Loan to New To Bank and Existing To Bank customers.
• Cross-sell credit life insurance and credit cards.
• Identify new sales strategies to increase individual achievements.
• Plan and support sales activities.
• Obtain income documents to support loan applications.
• Deliver best sales practices and excellent customer service.
• Handle customer enquiries and complaints promptly.
• Escalate unresolved complaints to supervisor.
• Avoid misrepresentation of product features, pricing, promotions and processes.

Skills

Sales experience

Customer service

Customer care

Education

SPM with Bahasa Malaysia

Job description

Job Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.