Assistant Manager, Personal Loan

Alliance Bank; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

Alliance Bank in Kuala Lumpur seeks a sales and customer service professional to promote personal loan products to new and existing customers. The role requires cross-selling credit life insurance and credit cards, planning and supporting sales activities, and ensuring proper documentation for loan applications.

Candidates should have a strong customer care culture, a minimum SPM with Bahasa Malaysia, and ideally one year of banking experience.

Qualifications

• Experienced in sales and customer service environment with strong customer care culture.
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.

Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job description

Select how often (in days) to receive an alert:

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements:

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.