Asistant Manager, Personal Loan

Alliance Bank Malaysia Berhad; Malaysia; On-site; MYR 33,000 - 56,000; Full time

Job summary

Alliance Bank Malaysia Berhad is seeking a dynamic sales professional in Malaysia to promote Personal Loan products to new-to-bank and existing customers. The role emphasizes cross-selling credit life insurance and credit cards while delivering excellent service.

You will plan and support sales activities, identify effective strategies, and ensure all required income documents are collected to support loan applications. Strong customer care and banking exposure are preferred.

Qualifications

• Experience in sales and customer service environment with strong customer care culture.
• SPM with 5 passes inclusive of Bahasa Malaysia.
• Preferably 1 year of banking experience.

Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers.
• Actively cross sell on credit life insurance & credit card.
• Constantly identify new sales strategies and approach to increase individual and achievements.
• Participate, plan and support sales activities.
• Ensure all relevant income documents is obtained from customer to adequately support the application.
• Practice best sales practice and deliver excellent customer service.
• Ensure all customers enquiry and complaints are handled promptly and efficiently.
• Unresolved complaints are to be escalated immediately to his/her superior.
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Skills

Sales experience

Customer service

Education

SPM with 5 passes including Bahasa Malaysia

Job description

Job Responsibilities:

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements:

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.