Sales Executive, Personal Loan

Alliance Bank; Kuala Lumpur; Sur place; MYR 42 000 - 66 000; Plein temps

Résumé du poste

Alliance Bank in Kuala Lumpur is seeking a result-driven Personal Loan Sales Consultant to drive target attainment through consultative selling and strong customer service. You will source potential clients, manage pipelines, and ensure compliant processes while staying updated on product features and market conditions.

The role requires at least 1 year of related experience and ability to work with sales channels in a professional environment.

Qualifications

• Customer-oriented approach in problem solving and decision making.
• Sales-oriented mindset with drive to meet targets.
• Knowledge of banking and financial services industry.

Responsabilités

• Source prospective clients for personal loan products through partner networks and direct outreach.
• Identify new sales strategies to increase individual and team achievements.
• Ensure adherence to responsible selling and structure solutions meeting clients’ financial needs.
• Submit sales/pipeline management reports in a timely manner.
• Ensure compliance with AML, KYC, data and credit guidelines.
• Keep abreast of product information, market changes and provide feedback to management.

Connaissances

Customer-oriented approach

Sales/business oriented

Analytical thinking

Description du poste

Select how often (in days) to receive an alert:

• Primary responsibility is to achieve sales target/standard of performance for Personal Loan product through a responsible and consultative selling process.
• Adhere to sales process and seeks opportunities to deliver distinctive customer service on each customer interaction.
• Setting right daily/sales rituals to maintain high level of sale discipline, pipeline management and activity management to ensure performance meets expectations.

KEY RESPONSIBILITIES

• Source prospective clients for personal loan product through partner-in-sales, sales blitz, telemarketing, road show and etc.
• Constantly identify new sales strategies and approach to increase individual and team achievements.
• Ensure adherence to responsible selling and structure proposed solution that meets client’s financial needs.
• To ensure the accurate and timely completion of –
• Applications forms is duly completed prior to submission.
• To ensure all relevant income documents is obtained from customer to adequately support the application.
• Submission of sales / pipeline management reports.
• To ensure no misrepresentation of product features, pricing, promotions and processes.
• Keeping abreast with updated product information, market changes and provide market intelligence and customer feedback to the management for appropriate action.

Compliance & Standards

• Ensure sales solicitation and activities are compliance with Sales Compliance Framework & Group’s standards and regulatory requirements.
• Fully comply to SOP - Sales Process of Consumer Lending Products and conduct day to day. responsibilities with full knowledge and perform the task within the guidelines of:
• AML guidelines
• Data Record, Maintenance and Inventory Guidelines
• BNM guidelines
• KYC
• Credit Control Procedures
• BAFIA
• PDPA and etc.
• To project a professional business image at all times through high standards of housekeeping and personal grooming.

Note: Job Descriptions are subject to change at the discretion of the Management

EXPERIENCE/KNOWLEDGE REQUIRED

Skills

• Customer-oriented approach in problem solving/ decision making/ analytical thinking.
• Sales/ business oriented with ability to work diligently to meet targets.

Knowledge

• Possess knowledge of the banking and financial services industry.

Experience

• Minimum 1 year working experience in relationship management or sales.
• Proven track record in banking sales environment
• Experience in customer service environment with strong customer care culture