area manager ( KL / JB / Malacca )

Vivo Food Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 179,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Performance-based incentives

Medical insurance and annual leave

Collaborative work environment

Job summary

Vivo Food Sdn Bhd is seeking an experienced Area Manager to lead operations across Kuala Lumpur, Johor Bahru, and Malacca. The role demands strategic oversight of multiple retail sites, performance monitoring, and consistent delivery of brand standards.

You will recruit and mentor store managers, optimise budgets, analyse sales data, and drive customer satisfaction while ensuring compliance and staff development in a fast-paced environment.

Qualifications

• 5+ years in multi-site retail management or area management.
• Proven ability to manage multiple locations and meet sales targets.
• Strong leadership and people-management capabilities.
• Analytical and financial acumen for budgets and performance data.
• Knowledge of retail operations, inventory management, and POS systems.

Responsibilities

• Oversee day-to-day operations across KL, JB, and Malacca stores.
• Monitor and optimise sales performance to meet targets at each site.
• Apply policies and standards to maintain brand integrity.
• Recruit, train, and develop store managers and teams.
• Conduct site visits and evaluate performance for improvements.
• Manage budgets and cost-control initiatives to boost profitability.
• Analyze sales trends and provide actionable insights to leadership.
• Ensure regulatory, health & safety compliance and policy adherence.
• Build relationships with store managers, staff, and stakeholders.
• Drive customer satisfaction and address escalated feedback.

Skills

Leadership

People management

Analytical skills

Budget management

Communication skills

Strategic decision making

Travel willingness

Education

Diplomas or degrees in Business Management

Diplomas or degrees in Retail Management

Tools

Retail management software

Microsoft Office

Job description

About us

Vivo Food Sdn Bhd is a dynamic and growing company within the retail and consumer products sector. We are committed to delivering exceptional products and services to our customers whilst maintaining the highest standards of quality and customer satisfaction. Our team is passionate about innovation and excellence, and we foster a collaborative culture where every employee has the opportunity to contribute to our success and advance their career.

About the role

We are seeking an experienced Area Manager to join our team on a full-time basis, overseeing operations across multiple sites in Kuala Lumpur, Johor Bahru, and Malacca. This is a strategic leadership position that sits at the heart of our retail operations, where you will be responsible for driving performance, maintaining operational excellence, and ensuring consistent delivery of our brand standards across all assigned locations. The Area Manager role is crucial to our expansion strategy and directly impacts our financial performance and market presence in these key regions.

Key responsibilities

Oversee and manage day-to-day operations across multiple retail sites within the assigned areas of KL, JB, and Malacca

Monitor and optimise sales performance, ensuring targets are met and exceeded at each location

Implement company policies, procedures, and standards consistently across all sites to maintain brand integrity

Recruit, train, mentor and develop store managers and their teams to ensure high performance and staff retention

Conduct regular site visits and performance evaluations to identify areas for improvement and best practices

Manage budgets and cost control initiatives to maximise profitability across the area

Analyse sales data and market trends to provide actionable insights and recommendations to senior management

Ensure compliance with all regulatory requirements, health and safety standards, and company policies

Build and maintain strong relationships with store managers, staff, and key stakeholders

Drive customer satisfaction initiatives and respond to customer feedback or complaints escalated from store level

What we're looking for

Proven experience of 5+ years in multi-site retail management or area management roles within the retail and consumer products sector

Demonstrated success in managing multiple locations and achieving or exceeding sales targets

Strong leadership and people management skills with the ability to motivate and develop teams

Excellent analytical and financial acumen to manage budgets and interpret performance data

Knowledge of retail operations, inventory management, and point-of-sale systems

Outstanding communication and interpersonal skills with the ability to work effectively at all levels of the organisation

Problem-solving mindset with the ability to make strategic decisions in a fast-paced environment

Proficiency in Microsoft Office applications and experience with retail management software

Willingness to travel regularly between KL, Johor Bahru, and Malacca to oversee operations

Diplomas or degrees in Business Management, Retail Management, or related fields are advantageous

What we offer

• Competitive salary package commensurate with experience and qualifications
• Opportunities for professional development and career advancement within a growing organisation
• Performance-based incentives and bonuses
• Comprehensive employee benefits including medical insurance and annual leave
• Supportive and collaborative work environment that values innovation and excellence
• Exposure to strategic business initiatives and opportunities to contribute to company growth