Area Manager

Private Advertiser; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Private Advertiser is seeking an Area Manager to oversee daily operations of 3-5 F&B outlets across Klang Valley. You will ensure service quality, food standards and cleanliness while driving profitability and sales performance.

The role requires hands-on experience managing multiple outlets, with strong leadership to coach Outlet Managers and develop outlet teams. Travel between outlets is expected in a fast-paced, growth-focused environment.

Qualifications

• Minimum 5 years of F&B operations experience with at least 2 years in a multi-outlet/Area Manager role.
• Proven experience managing 3+ outlets simultaneously.
• Experience in concession, mall-based or high-footfall F&B operations preferred.
• Strong understanding of outlet operations, manpower management, sales performance and cost control.
• Experience in pastry, bakery, café or similar food production concepts is a plus.
• Willingness to travel between outlets within Klang Valley.

Responsibilities

• Oversee daily operations of 3-5 outlets within the assigned area.
• Ensure outlets meet company standards in service, food quality, cleanliness and procedures.
• Coordinate with Operations Manager to resolve operational issues promptly.
• Monitor outlet sales performance against targets and identify improvements.
• Drive initiatives to improve sales, customer experience and outlet profitability.
• Review performance and develop action plans for targets.
• Support new outlet openings and expansion projects.
• Lead, coach and develop Outlet Managers and teams.
• Support recruitment, onboarding and retention of staff.
• Manage staff performance and disciplinary matters.
• Ensure mall operating requirements and promotional activities are followed.
• Coordinate with internal and external teams on maintenance and events.
• Provide updates on performance, issues, manpower and actions.
• Translate outlet data into actionable operations.

Skills

F&B operations

multi-outlet management

staff coaching

sales performance

cost control

Job description

We are looking for an experienced Area Manager to oversee the day-to-day operations and multiple F&B outlets across the Klang Valley. The role is responsible for ensuring consistent operational standards, achieving sales and profitability targets, developing outlet teams and driving overall business performance across the assigned area. The ideal candidate has hands-on experience managing multiple F&B outlets, preferably including concession, mall-based or multi-site operations, and is comfortable working in a fast-paced, growing environment.

Key Responsibilities:

Oversee the daily operations of 3-5 outlets within the assigned area.

Ensure outlets consistently meet company standards in service, food quality, cleanliness and operational procedures.

Work closely with Operations Manager to resolve operational issues promptly.

Monitor outlet sales performance against targets and identify areas for improvement.

Drive initiatives to improve sales, customer experience and outlet profitability.

Review outlet performance and develop action plans where targets are not achieved.

Support new outlet openings, business improvement projects and operational expansion.

Lead, coach and develop Outlet Managers and their teams.

Support recruitment, onboarding and retention of outlet team members.

Manage staff performance, discipline and operational issues fairly and consistently.

Ensure compliance with mall operating requirements, trading hours, promotional activities and operational guidelines.

Coordinate with internal teams and external parties on maintenance, access, events and other mall-related matters.

Provide regular updates on outlet performance, operational issues, manpower and action plans.

Analyze outlet-level data and translate findings into practical operational actions.

Communicate effectively with senior management and cross-functional teams including HR, Finance, Procurement, Marketing and Central Kitchen.

Requirements:

Minimum 5 years of F&B operations experience, with at least 2 years in a multi-outlet/ Area Manager role.

Proven experience managing 3 or more outlets simultaneously.

Experience in concession, mall-based or high-footfall F&B operations is strongly preferred.

Strong understanding of outlet operations, manpower management, sales performance and cost control.

Experience in pastry, bakery, café or similar food production concepts will be an added advantage.

Comfortable traveling between outlets within the Klang Valley.

Able to work in a fast-paced environment and handle operational challenges independently.