高级运营经理 Senior Operations Manager

Private Advertiser; Johor; Vor Ort; MYR 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

Professional development

Flexible working arrangements

Wellbeing programmes

Career progression

Zusammenfassung

Private Advertiser in Johor is seeking a Senior Operations Manager to oversee and optimise our retail and consumer products operations. This full-time role focuses on driving operational excellence, implementing efficient processes, and ensuring seamless day-to-day management across our retail facilities.

You will lead staff, monitor inventory, analyse KPIs, manage budgeting, and liaise with suppliers to sustain high service standards. Fluency in English and Malay is required; Mandarin a plus.

Qualifikationen

• 5+ years in retail operations management or a similar supervisory role.
• Strong leadership and people management abilities.
• Data-driven decision making and analytical skills.
• Knowledge of POS systems and inventory tools.
• Fluency in English and Malay; Mandarin is an advantage.
• Diploma or degree in Business/Retail Management preferred.
• Willingness to work varied shifts including weekends and public holidays.

Aufgaben

• Oversee daily retail operations across locations and ensure policy compliance.
• Develop strategies to improve efficiency, cut costs, and boost profitability.
• Manage and supervise retail staff including recruitment and training.
• Monitor inventory levels, stock rotation, and supply chain management.
• Ensure excellent customer service standards.
• Analyse operational metrics and KPIs and report findings to senior management.
• Manage budgeting, forecasting and financial planning.
• Maintain health, safety and security standards.
• Liaise with suppliers and external stakeholders.
• Mentor junior management and operational teams to foster excellence.

Kenntnisse

Leadership

People management

Analytical thinking

POS software

Inventory management

Retail operations

Cross-functional collaboration

English and Malay

Ausbildung

Diploma/degree in Business or Retail Management

Tools

POS software

Retail management systems

Jobbeschreibung

About the role

We are seeking a Senior Operations Manager to join us in Johor. This is a full-time position that plays a critical strategic role in overseeing and optimising our retail and consumer products operations. As Senior Operations Manager, you will be responsible for driving operational excellence, implementing efficient processes, and ensuring seamless day-to-day management across our retail facilities. This role is integral to supporting the growth and success of our business whilst maintaining the highest standards of customer service and operational performance.

Key responsibilities

• Oversee and manage daily retail operations across assigned locations, ensuring compliance with company policies and procedures
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance profitability
• Manage and supervise retail staff, including recruitment, training, performance management, and team development
• Monitor inventory levels, stock rotation, and supply chain management to ensure optimal product availability
• Ensure a positive customer experience by implementing and maintaining excellent service standards
• Analyse operational metrics and key performance indicators (KPIs) to identify areas for improvement and report findings to senior management
• Manage budgeting, forecasting, and financial planning for assigned operations
• Maintain health, safety, and security standards across all retail operations
• Liaise with suppliers, vendors, and external stakeholders to ensure smooth operational functioning
• Lead and mentor junior management and operational teams to foster a culture of excellence and continuous improvement

What we're looking for

• 5+ years of experience in retail operations management or a similar supervisory role within the retail and consumer products sector
• Proven track record of successfully managing retail facilities and achieving operational targets
• Strong leadership and people management skills with the ability to motivate and develop teams
• Excellent analytical and problem-solving abilities with a data-driven approach to decision-making
• Proficiency in retail management systems, point-of-sale (POS) software, and inventory management tools
• Sound knowledge of health, safety, and regulatory compliance requirements in retail operations
• Strong communication skills and ability to work effectively with cross-functional teams and stakeholders
• Fluency in English and Malay; proficiency in Mandarin Chinese is an advantage
• Flexibility to work varied shifts, including weekends and public holidays as required
• Diploma or degree qualification in Business Management, Retail Management, or a related field is preferred
• Proven ability to work under pressure whilst maintaining attention to detail and high-quality service standards

What we offer

We are committed to providing a supportive and rewarding work environment. We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include opportunities for professional development and career progression within an expanding organisation. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. Flexible working arrangements are available to support work-life balance, and we prioritise the wellbeing of our employees through comprehensive support programmes. We encourage applications from all qualified candidates and welcome discussions regarding any adjustments or support you may require during the recruitment process.

About us

Is a dynamic and forward-thinking company operating within the retail and consumer products sector. We are dedicated to delivering high-quality products and exceptional customer service whilst maintaining sustainable and ethical business practices. Our mission is to create value for our customers, employees, and communities through innovation and operational excellence. With operations based in Johor, we are committed to building a strong team culture that encourages growth, accountability, and continuous improvement. We pride ourselves on being an employer of choice, where talented individuals can develop their careers and make a meaningful impact on our business success.