Area Manager - Klang Valley

MR.DIY Group (M) Berhad; Kuala Lumpur; On-site; MYR 167,000 - 234,000; Full time

Job summary

MR.DIY Group (M) Berhad is seeking an experienced Area Store Manager to lead multiple stores in the assigned region. You will drive sales growth and profitability by implementing company strategies and ensuring store performance meets targets.

You will hire, train, and manage store managers and staff, monitor inventory, ensure compliance with policies, and collaborate with marketing, finance, and operations to align with company goals and deliver exceptional customer service.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 5 years retail management experience, including at least 3 years in a managerial role.
• Proven track record of driving sales growth and profitability.
• Strong leadership, communication, and team management skills.
• Solid understanding of retail operations, including inventory management, visual merchandising, and customer service.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Responsibilities

• Develop and execute strategies to drive sales and profitability in all stores within the assigned area.
• Monitor store performance and conduct regular store visits to ensure that all stores are meeting or exceeding sales and profit targets.
• Ensure that all stores are operating within company policies and procedures and are in compliance with local laws and regulations.
• Monitor and manage inventory levels to ensure that stores have sufficient stock levels to meet customer demand.
• Hire, train, and manage the performance of store managers and staff within the assigned area.
• Conduct regular performance evaluations and provide coaching and feedback to store managers and staff to improve performance and address any issues.
• Identify opportunities for growth and improvement within the assigned area and work with senior management to develop and implement plans to capitalize on these opportunities.
• Ensure that all stores maintain high levels of customer satisfaction by providing excellent customer service and resolving any customer issues in a timely and professional manner.
• Collaborate with other departments within the company, including marketing, finance, and operations, to ensure that all stores are aligned with company goals and objectives.

Skills

Leadership

Communication

Team management

Inventory management

Retail operations

Customer service

Strategic planning

Education

Bachelor's degree in Business/Marketing or related field

Job description

Job Description:

• Develop and execute strategies to drive sales and profitability in all stores within the assigned area

• Monitor store performance and conduct regular store visits to ensure that all stores are meeting or exceeding sales and profit targets

• Ensure that all stores are operating within company policies and procedures and are in compliance with local laws and regulations

• Monitor and manage inventory levels to ensure that stores have sufficient stock levels to meet customer demand

• Hire, train, and manage the performance of store managers and staff within the assigned area

• Conduct regular performance evaluations and provide coaching and feedback to store managers and staff to improve performance and address any issues

• Identify opportunities for growth and improvement within the assigned area and work with senior management to develop and implement plans to capitalize on these opportunities

• Ensure that all stores maintain high levels of customer satisfaction by providing excellent customer service and resolving any customer issues in a timely and professional manner

• Collaborate with other departments within the company, including marketing, finance, and operations, to ensure that all stores are aligned with company goals and objectives

Key Qualifications and Requirements

• Bachelor’s degree in Business, Marketing, or a related field.

• Minimum 5 years’ retail management experience, including at least 3 years in a managerial role.

• Proven track record of driving sales growth and profitability.

• Strong leadership, communication, and team management skills.

• Solid understanding of retail operations, including inventory management, visual merchandising, and customer service.

• Ability to thrive in a fast-paced environment and manage multiple priorities.