Retail District Manager (Manage Retail Outlets)

KK Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

KK Malaysia is seeking an experienced Retail District Manager to lead multiple stores across the Klang Valley. You will be accountable for store performance, team development, and operational excellence to drive business growth.

In this role you will guide store leaders on sales targets, monitor regional performance, manage costs, and uphold our brand standards. Strong data skills, people management, and fluency in English and Malay are essential; Mandarin is a plus.

Qualifications

• Bachelor's degree or above with 5+ years in fast retail.
• English and local language proficiency; Mandarin is a plus.
• Experience in hypermarket or regional store management.
• Ability to coordinate internal/external resources and standardize store management.
• Strong data sensitivity with budgeting, summarizing, and regional planning skills.

Responsibilities

• Drive daily sales targets and achieve monthly sales goals for the region.
• Monitor regional sales data and guide store management to meet targets.
• Supervise store management teams and plan KPI improvements.
• Participate in hiring of key management roles.
• Monitor gross profit, costs, and losses.
• Set sales targets and development goals for stores and staff.
• Enforce company standards and make decisions on standard issues.
• Reduce costs through personnel and expense controls; manage regional expenses.
• Enhance safety awareness and ensure compliance with safety regs.
• Lead internal teams to deliver excellent customer experience and brand loyalty.

Skills

Retail management

People management

Budgeting & planning

Data analysis

English & local language

Education

Bachelor's degree or above

Job description

We are looking for an experienced Retail District Manager to lead and manage multiple retail stores across the Klang Valley. In this role, you will be accountable for store performance, team development, and operational excellence to drive business growth in one of our key markets.

Job Responsibilities:

• Guide stores to set daily sales targets based on the monthly sales goals set by the headquarters and ultimately achieve the sales budget for the managed area.


• Monitor daily sales data for stores in the region, understand reasons for any shortfall in daily sales budgets, and provide guidance to store management teams to achieve targets.


• Supervise and guide store management teams to stabilize store personnel structures and create plans to improve overall KPI results.


• Involve in hiring process of key management teams for the outlets.

3. Profit and Loss Management

• Monitor store report data and analyze metrics such as gross profit, profit, costs, and losses.

4. Goal Management

• Set sales targets, store improvement goals, and assist store managers in setting employee development goals. Follow up on these quantifiable goals with set deadlines.

5. Standards Management

• Handle principled issues according to company standards; continuously set and achieve the highest standards for store management teams, effectively judge and make decisions on all standard issues.

6. Cost Management

• Reduce company costs by guiding stores in implementing personnel cost control and expense control measures. Manage controllable expenses for stores in the region.

7.Safety Management

• Enhance safety awareness among all regional store employees and set safety management requirements for special equipment like cash registers, fire equipment, and surveillance devices. Ensure store employees work according to regulations to reduce workplace injuries.

8. Brand Management

• Lead internal employees to provide an excellent experience for external customers, fostering brand loyalty. Understand and convey the company's brand philosophy and development vision, promoting employee brand awareness to achieve customer recognition of the brand.

Qualifications:

• Bachelor's degree or above, with over 5 years of fast retail experience; proficient in English and the local language, Mandarin is a plus.


• Familiar with retail stores operations, with experience in hypermarket management or regional management in the retail industry. Understands and can execute store sales management, performance improvement, personnel management, and merchandise management.


• Experience in coordinating internal and external resources and establishing standardized store management.


• Basic experience in personnel identification and training, with experience in formulating and replicating training plans.


• Strong data sensitivity, proficient in analyzing, budgeting, summarizing, and planning regional data.


• Experience in analyzing the product structure and operating models of competitors around the regional business circle.


• Passionate, energetic, highly executive, and aligned with the company's corporate culture and values