Area Manager - Johor

MR DIY Malaysia; Johor Bahru; On-site; MYR 90,000 - 170,000; Full time

Job summary

MR DIY Malaysia is seeking a Retail Operations Manager to oversee the performance of assigned stores, driving sales, profitability, and outstanding customer service. You will monitor KPIs, lead store visits, and coach Branch Managers to raise overall efficiency.

The role requires a Bachelor's degree and at least five years in retail operations, with willingness to travel within the zone and strong leadership capabilities.

Qualifications

• Bachelor's degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field.
• Minimum 5 years of experience in retail operations, preferably in a multi-store environment.
• Strong leadership skills with the ability to manage store teams and drive operational performance.
• Strong knowledge of retail operations, SOP implementation, and compliance standards.
• Proven experience in driving sales performance, productivity, and cost efficiency.
• Strong analytical and problem-solving skills with the ability to identify gaps and implement improvements.
• Good communication and stakeholder management skills.
• Able to manage multiple priorities and work independently in a fast-paced environment.
• Willing to travel within the assigned zone.
• Proficient in analysing sales reports, KPIs, and operational data.

Responsibilities

• Manage and oversee the performance of assigned stores to achieve sales, profitability, operational efficiency, and customer service targets.
• Monitor and analyse store performance, sales trends, KPIs, manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities.
• Conduct regular store visits to ensure compliance with SOPs, standards, safety, merchandising, cleanliness, service quality, and regulations.
• Lead, coach, and develop Branch Managers to improve store performance and operational excellence.
• Develop and implement strategies and process improvements to enhance efficiency, sales, service, and loss prevention.
• Identify gaps, risks, and underperforming stores; implement action plans to boost performance.
• Ensure execution of marketing strategies, promotions, and company initiatives across stores.
• Monitor inventory management, stock levels, shrinkage, and stock optimization.

Skills

Leadership

Analytics

Communication

Stakeholder Mgmt

Travel

Data analysis

Education

Bachelor's degree in Business Administration / Business Management / Retail Management / Marketing / Operations Management

Job description

• Manage and oversee the performance of assigned stores to achieve sales, profitability, operational efficiency, and customer service targets.
• Monitor and analyse store performance, sales trends, Key Performance Indicators (KPIs), manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities and drive business performance.
• Conduct regular store visits to ensure compliance with company policies, Standard Operating Procedures (SOPs), operational standards, safety requirements, visual merchandising, cleanliness, service quality, and statutory regulations.
• Lead, coach, and develop Branch Managers by providing leadership, guidance, and direction to improve store performance and operational excellence.
• Develop and implement strategies and process improvements to enhance operational efficiency, sales performance, customer service, store security, and loss prevention.
• Identify operational gaps, business risks, and underperforming stores, and implement action plans to improve operational efficiency, productivity, profitability, and overall store performance.
• Ensure effective execution of marketing strategies, promotional campaigns, company initiatives, and operational projects across assigned stores.
• Monitor inventory management, stock availability, and loss prevention practices to maintain optimum stock levels, minimize shrinkage, and prevent overstocking or understocking.
• Monitor competitor activities, market trends, product and customer demand to identify business opportunities and support operational improvements.
• Collaborate with relevant departments to plan, implement, and monitor operational projects and business improvement initiatives.
• Prepare and present performance reports, including operational incidents, sales performance, high-loss areas, business updates, and recommendations to Management.
• Ensure all assigned stores comply with company policies, local authority regulations, statutory requirements, business licenses, control item licenses, permits, and other operational standards.
• Perform any other duties and responsibilities as assigned by Management from time to time.

Requirements:

• Bachelor's Degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field.
• Minimum 5 years of experience in retail operations, preferably in a multi-store environment.
• Strong leadership skills with the ability to manage store teams and drive operational performance.
• Strong knowledge of retail operations, SOP implementation, and compliance standards.
• Proven experience in driving sales performance, productivity, and cost efficiency.
• Strong analytical and problem-solving skills with the ability to identify gaps and implement improvements.
• Good communication and stakeholder management skills.
• Able to manage multiple priorities and work independently in a fast-paced environment.
• Willing to travel within the assigned zone.
• Proficient in analysing sales reports, KPIs, and operational data.