Application Support Specialist

QUBE APPS SOLUTIONS SDN. BHD.; Kepong; Hybrid; MYR 39,000 - 73,000; Full time

Benefits offered by this job

Flexible Claim Benefits

Healthcare Claims & Medical Insurance

Education Assistance and Training &amp

Job summary

QUBE APPS SOLUTIONS SDN. BHD. is seeking an Application Support Specialist to assist with onsite and remote installations, train clients on product features, and provide ongoing support for POS systems.

The role includes remote troubleshooting, documentation, and following up on customer issues using a ticketing system. The position involves standby shifts, hands-on client training, and potential travel to overseas projects as needed.

Qualifications

• Standby shifts to support users remotely
• Onsite and remote training to clients
• Documentation on software user guides and customisation requests
• Remote troubleshooting and debugging of systems
• Ticketing system follow-up and issue resolution
• Ad hoc tasks as assigned by management

Responsibilities

• Take up standby shifts according to the duty roster to support users remotely
• Perform onsite and remote training to clients and presentations to new and existing clients on product features
• Prepare and develop documentation on software user guide and software customisation requests including software testing
• Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems
• Track, follow-up and resolve customer's outstanding issues based on ticketing system
• Perform ad hoc tasks assigned from time to time by management

Job description

Training will be provided for job knowledge transfer. You will assist with onsite and remote installation of systems, especially for new clients to support project readiness. Travelling to overseas may be required.

Key responsibilities

Take up standby shifts according to the duty roster to support users remotely

Perform onsite and remote training to clients and presentations to new and existing clients on product features

Prepare and develop documentation on software user guide and software customisation requests including software testing

Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems

Track, follow-up and resolve customer's outstanding issues based on ticketing system

Perform ad hoc tasks assigned from time to time by management

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Application Support Specialist?
• Which of the following types of qualifications do you have?

Computer Software & Networking 51-100 employees

We are a software solution company that specializes in providing excellence in software customizations, retail chain management consultancy, as well as hardware and software integrations. From humble beginnings established in 2012, we now proudly have 12 years of experience under our belt and our services span across 16 countries worldwide. Currently, there are over 100K active devices running on our solutions, handling millions of transactions worldwide on a daily basis but we are far from being satisfied. Our goal is to empower businesses for a digital tomorrow!

As we continue to grow, we are looking for driven and passionate individuals who share the same goal and values to join our team.

We are a software solution company that specializes in providing excellence in software customizations, retail chain management consultancy, as well as hardware and software integrations. From humble beginnings established in 2012, we now proudly have 12 years of experience under our belt and our services span across 16 countries worldwide. Currently, there are over 100K active devices running on our solutions, handling millions of transactions worldwide on a daily basis but we are far from being satisfied. Our goal is to empower businesses for a digital tomorrow!

As we continue to grow, we are looking for driven and passionate individuals who share the same goal and values to join our team.

Perks and benefits Flexible Claim Benefits Healthcare Claims & Medical Insurance Education Assistance and Training & Development Employee Engagement Activities Annual Performance Rewards

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What can I earn as an Application Support Specialist