MIS Operations Support

Servay Evergreen Sdn Bhd; West Coast Division; On-site; MYR 33,000 - 61,000; Full time

Job summary

Servay Evergreen Sdn Bhd is seeking an MIS Operations Support to join our MIS team. You will help maintain the organisation's IT infrastructure and provide timely technical support to end-users, ensuring smooth operation and minimal downtime.

You will work closely with senior IT staff on system improvements, assist with installations, training, and documentation, while keeping up-to-date with IT industry developments.

Qualifications

• Relevant qualification or certification in IT support, such as CompTIA A+, Microsoft Certified Associate or equivalent.
• 2-3 years minimum experience in a help desk, IT support or MIS operations.
• Strong knowledge of Windows and/or Linux operating systems.
• Proficiency with network troubleshooting and TCP/IP.
• Experience with ticketing systems and IT service management tools.
• Excellent problem-solving and communication skills.
• Ability to manage multiple requests and prioritize tasks.
• Knowledge of database systems and enterprise applications is advantageous.
• Commitment to continuous learning and staying updated with IT industry developments.
• Attention to detail and a proactive approach to preventing technical issues.

Responsibilities

• Provide first and second-line technical support to end-users, diagnosing and resolving hardware, software and connectivity issues in a timely manner
• Monitor and maintain management information systems to ensure optimal performance and minimal downtime
• Manage user accounts, access permissions and system configurations in accordance with company policies
• Respond to helpdesk tickets and service requests, documenting issues and resolutions in the ticketing system
• Perform routine system maintenance, updates and patches to ensure security and stability
• Assist with hardware and software installations, configurations and troubleshooting
• Support backup and disaster recovery procedures to protect critical business data
• Collaborate with senior IT staff to identify and implement process improvements and system enhancements
• Maintain accurate documentation of systems, configurations, and procedures
• Provide user training and technical guidance to promote efficient use of IT systems

Skills

Windows OS

Linux OS

Network troubleshooting

Ticketing systems

Communication

Problem solving

Education

CompTIA A+ / Microsoft Certified Associate

Tools

IT Service Management Tools

Ticketing Systems

Job description

About the role

We are seeking a talented MIS Operations Support professional to join our MIS team. This role is integral to maintaining the smooth operation of our management information systems and providing essential technical support to our organisation. As MIS Operations Support, you will be responsible for ensuring that our IT infrastructure operates efficiently and that end-users receive timely assistance with their technical needs. This position offers an exciting opportunity to develop your expertise in IT operations while contributing directly to the company's productivity and success.

Key responsibilities

Provide first and second-line technical support to end-users, diagnosing and resolving hardware, software and connectivity issues in a timely manner

Monitor and maintain management information systems to ensure optimal performance and minimal downtime

Manage user accounts, access permissions and system configurations in accordance with company policies

Respond to helpdesk tickets and service requests, documenting issues and resolutions in the ticketing system

Perform routine system maintenance, updates and patches to ensure security and stability

Assist with hardware and software installations, configurations and troubleshooting

Support backup and disaster recovery procedures to protect critical business data

Collaborate with senior IT staff to identify and implement process improvements and system enhancements

Maintain accurate documentation of systems, configurations, and procedures

Provide user training and technical guidance to promote efficient use of IT systems

What we're looking for

Relevant qualification or certification in IT support, such as CompTIA A+, Microsoft Certified Associate or equivalent

Proven experience in a help desk, IT support or MIS operations role, ideally 2-3 years minimum

Strong technical knowledge of Windows and/or Linux operating systems

Proficiency with network troubleshooting and understanding of TCP/IP protocols

Experience with ticketing systems and IT service management tools

Excellent problem-solving skills with the ability to diagnose and resolve technical issues independently

Strong communication skills with the ability to explain technical concepts to non-technical users

Ability to prioritise tasks effectively and manage multiple requests simultaneously

Knowledge of database systems and enterprise applications is advantageous

Commitment to continuous learning and staying updated with IT industry developments

Attention to detail and a proactive approach to preventing technical issues

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have in an Operations Support Role?
• Do you have technical support experience?

Supermarkets, Grocery & Petrol Retailing 1,001-5,000 employees

Our mission at Servay Parkwell is to providebetter qualities with lower pricing which is why we offer wide range of good quality products & food to make them affordable & pleased for everyone.

Servay Hypermarket & Parkwell Departmental Stores started established in Miri, Sarawak at 1990 as partner & provides different kinds of peoducts & services. After that, Servay Hypermarket & Parkwell Departmental Stores expanded the retail business within Sabah & now become one of leading local stores in East Malaysia.

Our mission at Servay Parkwell is to providebetter qualities with lower pricing which is why we offer wide range of good quality products & food to make them affordable & pleased for everyone.

Servay Hypermarket & Parkwell Departmental Stores started established in Miri, Sarawak at 1990 as partner & provides different kinds of peoducts & services. After that, Servay Hypermarket & Parkwell Departmental Stores expanded the retail business within Sabah & now become one of leading local stores in East Malaysia.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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