Software Support Specialist

IT Simple System Solutions Sdn Bhd; Puchong; On-site; MYR 42,000 - 66,000; Full time

Job summary

IT Simple System Solutions Sdn Bhd – Puchong New Village is seeking a proactive IT support professional to provide software and technical support by phone, email, remote, and onsite. You will install, configure, upgrade, and migrate software and hardware, troubleshoot issues, and manage project coordination with customers and vendors.

The role requires a Diploma or Degree in IT or related field, strong English and Bahasa Malaysia, and willingness to travel for onsite support.

Qualifications

• Diploma or Degree in IT, Computer Science, or related field.
• Good command of English and Bahasa Malaysia; Mandarin is an advantage.
• Experience in technical support, software implementation, or project coordination is advantageous.
• Good troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Able to work independently and manage multiple tasks.
• Travel for onsite support and implementation; possess own transport.

Responsibilities

• Provide software and technical support to customers by phone, email, remote support, and onsite.
• Handle customer support calls and resolve issues where possible.
• Install, configure, upgrade, maintain, and migrate software and hardware.
• Troubleshoot software, hardware, network, and system issues.
• Manage and update support tickets and ensure issues are followed up until resolved.
• Coordinate with customers, internal teams and vendors to complete implementation projects.
• Prepare project schedules, checklists, and reports; monitor progress and updates.

Skills

Customer Support

Technical Troubleshooting

Software Installation

Project Coordination

Onsite Support

Communication

Education

Diploma or Degree in IT

Tools

Trello

Asana

ClickUp

Job description

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IT Simple System Solutions Sdn Bhd – Puchong New Village

• Provide software and technical support to customers by phone, email, remote support, and onsite.
• Handle customer support calls and solve issues where possible.
• Install, configure, upgrade, maintain, and migrate software and hardware.
• Troubleshoot software, hardware, network, and system issues.
• Manage and update support tickets and ensure issues are followed up until resolved.
• Carry out software implementation, installation, setup, upgrade, and migration.
• Coordinate with customers, internal teams, and vendors to complete implementation projects.
• Prepare project schedules, checklists, reports, and other related documents.
• Follow up on project progress, outstanding issues, and customer requirements.
• Keep supervisors updated on project status, delays, or technical issues.
• Conduct basic software/product training for customers.
• Ensure proper handover of completed projects to the support team.
• Maintain good relationships with customers and provide good after-sales support.
• Assist in system improvements, ad hoc projects, and other duties assigned by Management.
• Training will be provided

• Diploma or Degree in IT, Computer Science, Accounting, Business, or related field.
• Good command of English and Bahasa Malaysia. Mandarin is an advantage.
• Experience in technical support, software implementation, or project coordination is an advantage.
• Good troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Able to work independently and manage multiple tasks.
• Responsible, proactive, and willing to learn.
• Able to work under pressure and meet deadlines.
• Good at following up and keeping customers and supervisors updated.
• Willing to travel for onsite customer support and implementation.
• Possess own transport.
• Good working attitude and customer service mindset.

Added Advantage

• Knowledge of Accounting, Inventory, Payroll, HR, POS, or ERP systems.
• Experience with AutoCount, Payroll, POS, HRMS, or similar software.
• Experience in software implementation or project coordination.
• Familiar with project/task management tools such as Trello, Asana, ClickUp, or similar.
• Basic knowledge of project management.