Technical Support Engineer

Direct Access Solutions Sdn. Bhd.; Kuala Lumpur; Hybrid; MYR 50,000 - 84,000; Full time

Benefits offered by this job

Shift allowance

Hybrid work arrangement

Job summary

Direct Access Solutions Sdn Bhd, a fintech-focused software and services company, is seeking a Technical Support Engineer to handle business logic and provide L2 support for trading systems.

You will use SQL Server for data queries, develop Python tools for diagnostics, and contribute to internal systems with .NET or Java. Hybrid work after training with shift allowances.

Qualifications

• Bachelor’s degree or above in Computer Science/Software Engineering/Information Systems/FinTech or related fields.
• At least 1 year of experience in technical support/application operations/software development.
• Strong self-learning ability and analytical thinking; able to understand complex business logic quickly.
• Must be willing to work rotating shifts (24-hour operations, 5-day work week).
• Hybrid Work Arrangement: Employees may be eligible to work from home after training and demonstrating the ability to work independently.

Responsibilities

• Handle business logic / application-level issues in trading systems; identify root causes and provide solutions to customers.
• Provide L2 technical support via tickets/remote sessions/calls; collaborate with System Operations Engineers to close issues end-to-end.
• Use SQL Server for data queries, reconciliation and analysis to support troubleshooting, investigation and historical lookups.
• Develop Python scripts/tools for log analysis, data processing, API calls, batch jobs and automated diagnostics.
• Maintain and enhance internal operations/support systems; implement features and integrations using .NET (C#) or Java.
• Create and maintain technical documentation and knowledge base: FAQs, runbooks, troubleshooting guides, release notes, etc.
• Support testing/verification and production releases; assist with release planning, risk assessment and rollback procedures.
• Summarize customer feedback and requirements, and work with product/engineering teams for continuous improvement.

Skills

Windows administration

SQL Server

Python scripting

.NET (C#) or Java

Education

Bachelor’s degree in Computer Science/Software Engineering/Information Systems/FinTech

Job description

Direct Access Solutions Sdn Bhd is a fintech-focused software and services company providing solutions and technical services for futures, options and derivatives trading. Our offerings include trading platforms, risk management, clearing services, market data distribution, order management, back-office systems and API integration. We serve regulated financial markets and value stability, reliability and delivery quality.

Responsibilities

Handle business logic / application-level issues in trading systems; identify root causes and provide solutions to customers.

Provide L2 technical support via tickets/remote sessions/calls; collaborate with System Operations Engineers to close issues end-to-end.

Use SQL Server for data queries, reconciliation and analysis to support troubleshooting, investigation and historical lookups.

Develop Python scripts/tools for log analysis, data processing, API calls, batch jobs and automated diagnostics.

Maintain and enhance internal operations/support systems; implement features and integrations using .NET (C#) or Java.

Create and maintain technical documentation and knowledge base: FAQs, runbooks, troubleshooting guides, release notes, etc.

Support testing/verification and production releases; assist with release planning, risk assessment and rollback procedures.

Summarize customer feedback and requirements, and work with product/engineering teams for continuous improvement.

Requirements

Basic

Bachelor’s degree or above in Computer Science/Software Engineering/Information Systems/FinTech or related fields.

At least 1 year of experience in technical support/application operations/software development (excellent fresh graduates may be considered).

Strong self-learning ability and analytical thinking; able to understand complex business logic quickly.

Must be willing to work rotating shifts (24-hour operations, 5-day work week).

Shift allowance is provided for morning and night shifts.

Hybrid Work Arrangement: Employees may be eligible to work from home after successfully completing training and demonstrating the ability to work independently, subject to operational requirements.

Must-have Skills

Strong Windows administration and service configuration skills (e.g., IIS, Task Scheduler).

Solid SQL Server skills: independent query writing; understanding of stored procedures/views; basic performance and troubleshooting awareness.

Python scripting skills to build practical tools for data/log analysis and automation.

Development skills in .NET (C#) or Java to contribute to internal system maintenance and feature delivery.

Nice-to-have

Experience with trading/clearing/risk systems in financial markets.

Experience with REST API/WebSocket troubleshooting and integration.

Knowledge of Linux, Docker, or cloud platforms (AWS/Azure).

Unlock job insights

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Your application will include the following questions:

• Do you have technical support experience?
• Which of the following statements best describes your right to work in Malaysia?
• Do you have technical writing experience?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Technical Support Engineer?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

What can I earn as a Technical Support Engineer