Software Support Specialist (IT Helpdesk)

Info-Tech Systems; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Basic Salary

Medical Leave

Medical Benefit

Working Hours 9-6

Off Days Sat/Sun

Public Transport Access

Job summary

Jora Malaysia is seeking a Software Support Specialist (IT Helpdesk) to assist clients with HRMS software inquiries and issues. You will be the first point of contact for support requests, troubleshooting and configuring HRMS systems, and providing user training when necessary.

The role is based in Kuala Lumpur, at Q Sentral, with standard working hours from 9:00 AM to 6:00 PM, Monday to Friday. Fresh graduates are welcome to apply and you will collaborate with a dynamic team to meet KPIs and

Qualifications

• Degree or equivalent in related field.
• 1–2 years IT Support/Helpdesk/Desktop Support experience preferred.
• Strong IT and software troubleshooting skills.
• Team player with ability to work under pressure.

Responsibilities

• Serve as the first point of contact for clients, handling support requests and system-related questions via phone and email.
• Resolve clients' technical issues in a timely and professional manner.
• Perform accurate system configuration for software issues and assist with data migration when needed.
• Remotely connect to customer workstations or servers to troubleshoot issues and conduct product trainings.

Skills

IT Troubleshooting

Helpdesk

Customer Support

Teamwork

Education

Degree or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Software Support Specialist (IT Helpdesk)

We are looking to hire a jovial and energetic Software Support Specialist in charge to support all client's inquiries referring to HRMS software related matters. The respective employees are accountable for being proactive and alert to maintain and support our company's production progress.

Key responsibilities

Serve as the first point of contact for clients, handling support request and system-related questions over the phone and by email.

Resolve client's technical issues in a timely and professional manner.

Perform accurate and appropriate system configuration for software issues.

Remotely connected to customer workstations or servers to troubleshoot software-related issues.

Accountable for meeting individual KPIs and team goals and following procedures.

Perform data migration works and conduct product training to end user, when necessary.

Involve in ad-hoc project and pre-implementation discussions.

About you

Candidate must possess at least a Degree with relevant qualifications equivalent to the field required.

At least 1-2 years of relevant experience in IT Support / Helpdesk / Onsite / Desktop Support is preferred.

Strong IT and software troubleshooting skills is an added advantage.

A team player who is dynamic with a mature personality, independent and able to work under pressure.

Fresh graduates are encouraged to apply.

Applicants must be willing to work in Q Sentral.

• Basic Salary
• Medical Leave
• Medical Benefit and Personal Insurance
• Working Hours: 9:00 AM - 6:00 PM (Monday – Friday)
• Off Days: Saturday & Sunday
• Accessible to Public Transport (KL Sentral Station)