Application Engineer

Beyondsoft Malaysia; Cyberjaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology solutions company in Cyberjaya is seeking an experienced individual to handle incident management and application support. The role requires a Bachelor's degree and 3+ years of relevant experience. Expertise in Kubernetes and RHEL is essential. The position offers opportunities for automation and process optimization in a dynamic environment.

Qualifications

• Minimum 3 years’ experience in day-to-day application/system support.
• Experience in Operating Systems with clustering.

Responsibilities

• Handle complex incident management.
• Monitor and manage day-to-day service operations.
• Coordinate with teams and vendors to manage service requests.

Skills

Application/system support

Kubernetes

RHEL 7/8

ESXi

IBM MQ

Python

Docker

Education

Bachelor's Degree in Computer Science or related field

Tools

Kubernetes

VMware vSphere

Dynatrace

Job description

Role Responsibilities

• Handle complex incident management
• Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
• Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
• Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
• Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
• Collaborate with technical teams to address product-related service issues and recommend improvements
• Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
• Ensure documentation is up to date for all operational processes, incidents, and service management workflows
• Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
• When/where required, be contactable for escalations and support, on-call standby basis during out of office hours.
• Deploy changes as and when needed or based on business requirement.

Role Qualifications

• Bachelor's Degree in Computer Science, Network Engineering, or a related field.
• Minimum 3 years’ experience in day-to-day application/system support.
• Experience in Kubernetes for deployment.
• Experience in Operating System - RHEL 7/8, RHEL HA, Windows Data Center 2019/2022 with clustering
• Having knowledge of Air Transport International (ATI) business processesor airline industry experience will be an added advantage.
• Experience in dealing directly with external customers delivering to SLAs.
• Experience in Virtualization - ESXi, VMware vSphere 8, VMware vCentre, VMware SRM Standard
• Experience in IBM MQ - MQ v9, MQ IPT, MQ Clustering, IBM License Manager
• Familiar with monitoring tools such as Dynatrace
• Having scripting knowledge such as Python, Shell and/or Perl
• Familiar with other technologies such as Docker, Ansible, ForgeRock, ElasticSearch / Kibana
• Recognized industry certifications such as RHCSA/RHCE, CKA, VCP, Scripting certification (Terraform/Ansible) is an added advantage.
• ITIL v4 Foundation Certification is an added advantage.

Beyondsoft is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, colour, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.

Employment offers from Beyondsoft are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.