APAC Client Operations Director

CBRE Group, Inc.; Seberang Perai; On-site; MYR 180,000 - 280,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Management Director to oversee a team delivering client commitments within Operations Management.

You will supervise staff, coach and evaluate performance, recruit talent, and coordinate daily activities while engaging with clients to understand needs and balance expectations with execution. You will lead multiple client relationships, drive project plans, and ensure timely, high-quality delivery.

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated information, convey performance expectations, and handle problems.

Responsibilities

• Provide formal supervision to employees. Monitor training and development; conduct evaluations and coaching; oversee hiring.
• Coordinate and manage team daily activities; set work schedules and deadlines; cross-train staff.
• Interact with clients to understand business needs; coordinate resources to service projects and balance client expectations with execution.
• Manage multiple clients; serve as the point of contact for systems and processes for current projects.
• Oversee management of sales and relationships with key customers; ensure service delivery and resolve conflicts.
• Direct the project process: develop plans, assemble teams, manage timeframes and performance.
• Verify timely and successful delivery of solutions according to client needs and contract specifics.
• Consult with internal and client teams to define project requirements and explore approaches.
• Apply knowledge of multiple disciplines to impact departmental and cross-functional performance.
• Lead by example; negotiate with external partners to reach common goals.
• Identify and solve multi-dimensional operational and organizational problems.

Skills

Staff supervision

Leadership

Coaching

Client consulting

Project management

Cross-functional coordination

Performance management

Education

Bachelor's degree

Job description

CBRE Group, Inc. is seeking an Account Management Director to oversee a team delivering client commitments within Operations Management.

You will supervise staff, coach and evaluate performance, recruit talent, and coordinate daily activities while engaging with clients to understand needs and balance expectations with execution. You will lead multiple client relationships, drive project plans, and ensure timely, high-quality delivery.