APAC Account Operations Director - Penang

CBRE Group, Inc.; Seberang Perai; On-site; MYR 180,000 - 280,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Management Director to oversee a team delivering client commitments within Operations Management.

You will supervise staff, coach and evaluate performance, recruit talent, and coordinate daily activities while engaging with clients to understand needs and balance expectations with execution. You will lead multiple client relationships, drive project plans, and ensure timely, high-quality delivery.

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated information, convey performance expectations, and handle problems.

Responsibilities

• Provide formal supervision to employees. Monitor training and development; conduct evaluations and coaching; oversee hiring.
• Coordinate and manage team daily activities; set work schedules and deadlines; cross-train staff.
• Interact with clients to understand business needs; coordinate resources to service projects and balance client expectations with execution.
• Manage multiple clients; serve as the point of contact for systems and processes for current projects.
• Oversee management of sales and relationships with key customers; ensure service delivery and resolve conflicts.
• Direct the project process: develop plans, assemble teams, manage timeframes and performance.
• Verify timely and successful delivery of solutions according to client needs and contract specifics.
• Consult with internal and client teams to define project requirements and explore approaches.
• Apply knowledge of multiple disciplines to impact departmental and cross-functional performance.
• Lead by example; negotiate with external partners to reach common goals.
• Identify and solve multi-dimensional operational and organizational problems.

Skills

Staff supervision

Leadership

Coaching

Client consulting

Project management

Cross-functional coordination

Performance management

Education

Bachelor's degree

Job description

About the Role:

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments. This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.
• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.
• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.