APAC Account Operations Director - Penang

CBRE; George Town; On-site; MYR 250,000 - 380,000; Full time

Job summary

CBRE in Malaysia is seeking an Account Management Director to oversee the department delivering client commitments within Operations Management. You will supervise staff, coordinate daily activities, and ensure high-quality service across multiple client projects.

You will lead project planning, resource allocation, and performance management while maintaining strong client relationships and driving cross-functional collaboration to meet contract objectives.

Qualifications

• Bachelor's degree preferred with 8-12 years of relevant experience.
• Experience in staffing, training, development, coaching, and performance measurement is preferred.
• Ability to lead exchanges of sensitive information and manage expectations.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching.
• Coordinate and manage daily activities, set schedules, assign tasks, and cross-train staff.
• Interact with clients to understand business needs and plan resources to service projects.
• Manage multiple clients and serve as the point of contact for systems and processes on projects.
• Oversee sales/relationships with key customers and ensure service levels are met.
• Lead project processes: develop plans, build teams, manage timeframes and performance.
• Ensure timely delivery of solutions aligned to client needs and contract specifics.
• Define project requirements with internal and client teams and explore approaches to achieve results.
• Leverage knowledge of business drivers to improve department performance.
• Lead by example in line with CBRE RISE values and negotiate with partners to reach goals.
• Identify and solve complex operational problems using department resources.

Skills

Staffing

Coaching

Performance management

Client relationships

Education

Bachelor's Degree

Job description

About The Role

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments. This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.
• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.
• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.