Customer Success Enablement Lead

TechTarget, Inc.; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Flexibility

Great community

Volunteer days

Career development

Annual leave

Private medical cover

ShareMatch

Wellbeing support

Global awards

International collaboration

Job summary

Informa TechTarget, Penang, Malaysia, is seeking a Customer Success Enablement Manager to impact customer satisfaction and retention by producing custom client deliverables and analysis for post-sales teams.

You will use AI tools to support renewals, account growth, and cross-functional collaboration while developing scalable templates, workflows, and playbooks for the team. The role emphasizes data-driven communication and strong problem-solving in a fast-growing B2B tech environment.

Qualifications

• 2-3 years’ experience in Customer Success or Sales/RevOps with a track record of improving productivity and outcomes.
• Continuous learner with a strong interest in exploring emerging AI capabilities and assessing their fit for Customer Success use cases to drive performance and scale.
• Excellent written and oral communication skills and proficiency in using data in communication.
• Proficiency in Microsoft Excel, PowerPoint & Word.
• Familiarity with CS platforms and analytics (e.g., Gainsight, Salesforce, Tableau, GoodData).
• Proven troubleshooting and problem-solving skills; and,
• Attention to detail, sense of urgency, and passion for Customer Success.

Responsibilities

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap, using AI and automation tools where appropriate.
• Analyze customer data to identify opportunities for satisfaction, growth, and risk mitigation.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources, managing time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
• Maintain outcome-based CS templates, playbooks, and reusable automations to consistently scale outputs.
• Track and communicate the status of activities using a workflow management tool.

Skills

Customer Success experience

Continuous learner

Communication skills

Microsoft Excel

PowerPoint

Word

CS platforms (Gainsight, Salesforce, (

Tools

Gainsight

Salesforce

Tableau

GoodData

Job description

Informa TechTarget, Penang, Malaysia, is seeking a Customer Success Enablement Manager to impact customer satisfaction and retention by producing custom client deliverables and analysis for post-sales teams.

You will use AI tools to support renewals, account growth, and cross-functional collaboration while developing scalable templates, workflows, and playbooks for the team. The role emphasizes data-driven communication and strong problem-solving in a fast-growing B2B tech environment.