Customer Success Enablement Lead

Informa TechTarget; George Town; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Freedom & flexibility

Great community

Volunteer days

Career development

Private medical cover

ShareMatch program

Job summary

Informa TechTarget in Penang, Malaysia seeks a Customer Success Enablement Manager to craft custom client deliverables, analyze data, and support post-sales teams to drive renewals and account growth. You will collaborate cross-functionally, refine templates, and scale outputs with AI tools, while balancing office days with remote work in a hybrid setup.

This role offers opportunities to contribute to AI innovation, develop client-facing materials, and help ensure customer satisfaction across a

Qualifications

• 2-3 years’ experience in Customer Success, or Sales/RevOps with a track record of improving productivity and outcomes.
• Strong interest in emerging AI capabilities for CS use cases to drive performance.
• Excellent written and oral communication and proficiency in using data in communication.
• Proficiency in Microsoft Excel, PowerPoint & Word; familiarity with CS platforms and analytics.

Responsibilities

• Generate custom deliverables (emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap, using AI and automation tools where appropriate.
• Analyze customer data to identify opportunities for satisfaction, growth, and risk mitigation.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources, managing time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
• Maintain outcome-based CS templates, playbooks, and reusable automations to consistently scale outputs.
• Track and communicate the status of activities using a workflow management tool.

Skills

Customer Success

Sales/RevOps

Data-driven communication

Problem solving

Attention to detail

Cross-functional collaboration

Tools

Gainsight

Salesforce

Tableau

GoodData

Excel

PowerPoint

Word

Job description

Informa TechTarget in Penang, Malaysia seeks a Customer Success Enablement Manager to craft custom client deliverables, analyze data, and support post-sales teams to drive renewals and account growth. You will collaborate cross-functionally, refine templates, and scale outputs with AI tools, while balancing office days with remote work in a hybrid setup.

This role offers opportunities to contribute to AI innovation, develop client-facing materials, and help ensure customer satisfaction across a