EA Renewals: Customer Acquisition & Upsell Specialist

Convergys; Kuala Lumpur; On-site; MYR 66,960 - 100,440; Full time

Job summary

Convergys in Kuala Lumpur is seeking a Specialist, Customer Acquisition (EA Renewals Specialist) to drive end-to-end renewal processes and secure on-time closures, coordinating with cross-functional teams to meet customer needs. You will qualify renewal leads using BANT criteria and work with customers across industries to uncover upsell opportunities, leveraging cloud solutions to expand value.

The role requires strong communication, data hygiene in CRM, and consistent activity to meet renewal

Qualifications

• Requires solid sales skills and experience qualifying leads.
• Experience with BANT or similar qualification method is preferred.
• Fluent English communication is essential for stakeholder engagement.

Responsibilities

• Lead end-to-end renewal process with customers to close deals on time.
• Qualify renewal leads and identify upsell/cross-sell opportunities.
• Coordinate with PCM, TCM, CE and Solution Specialists as needed.
• Maintain data hygiene in CRM and forecasting tools.

Skills

Sales skills

BANT qualification

English proficiency

Tools

CRM tools

Job description

Convergys in Kuala Lumpur is seeking a Specialist, Customer Acquisition (EA Renewals Specialist) to drive end-to-end renewal processes and secure on-time closures, coordinating with cross-functional teams to meet customer needs. You will qualify renewal leads using BANT criteria and work with customers across industries to uncover upsell opportunities, leveraging cloud solutions to expand value.

The role requires strong communication, data hygiene in CRM, and consistent activity to meet renewal