Strategic Renewal & Growth Specialist

Atome; Penang; On-site; MYR 33,480 - 55,800; Full time

Job summary

A leading technology firm in Malaysia is seeking a Customer Success Renewal Specialist to lead the renewal process and build strong relationships with customers. The ideal candidate should have a diploma in a relevant field, demonstrate strong communication skills, and have a passion for achieving targets. This full-time position based in Penang offers opportunities for fresh graduates and focuses on driving customer success and growth through upselling.

Qualifications

• Fresh graduates are welcomed to apply.
• Demonstrates a strong passion for meeting and exceeding targets.
• Eager to work with a team to achieve shared goals.

Responsibilities

• Own the renewal process from start to finish.
• Build strong, lasting relationships with key customers.
• Identify opportunities for upselling and cross-selling.
• Work with internal teams to deliver seamless experiences.
• Track, analyze, and report renewal performance.

Skills

Strong verbal and written communication skills in English

Results-driven attitude

Collaborative mindset

Education

Diploma or higher qualification in Business Administration, Management, Hospitality, Mass Communication, or related field

Job description

A leading technology firm in Malaysia is seeking a Customer Success Renewal Specialist to lead the renewal process and build strong relationships with customers. The ideal candidate should have a diploma in a relevant field, demonstrate strong communication skills, and have a passion for achieving targets. This full-time position based in Penang offers opportunities for fresh graduates and focuses on driving customer success and growth through upselling.