Customer Success Enablement Manager - Hybrid/Remote Impact

Informa Group Plc.; George Town; Hybrid; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Freedom & flexibility

Great community

Volunteer days

Career development

Private medical cover

ShareMatch scheme

Wellbeing support

Job summary

Informa TechTarget in Penang, Malaysia is seeking a Customer Success Enablement Manager to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive renewals and account growth.

This role offers cross-functional collaboration, opportunities to contribute to AI innovations and hands-on experience with CS platforms and analytics to scale outputs.

Qualifications

• 2-3 years’ experience in Customer Success, or Sales/RevOps.
• Continuous learner with a strong interest in AI capabilities for CS.
• Excellent written and oral communication; proficient with data in communication.
• Proficiency in Microsoft Excel, PowerPoint & Word.
• Familiarity with CS platforms and analytics (e.g., Gainsight, Salesforce, Tableau, GoodData).
• Proven troubleshooting and problem-solving skills; detail-oriented and with a sense of urgency.

Responsibilities

• Generate custom deliverables (emails, reports, PPT presentations, Executive Summaries) using AI and automation tools.
• Analyze customer data to identify opportunities for satisfaction, growth, and risk mitigation.
• Contribute to client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and resources.
• Maintain outcome-based CS templates, playbooks, and reusable automations to scale outputs.
• Track and communicate the status of activities using a workflow management tool.

Skills

Customer Success

Sales/RevOps

Data-driven comms

Excel

PowerPoint

Word

Gainsight

Salesforce

Tableau

Troubleshooting

Detail-oriented

Tools

Gainsight

Salesforce

Tableau

Job description

Informa TechTarget in Penang, Malaysia is seeking a Customer Success Enablement Manager to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive renewals and account growth.

This role offers cross-functional collaboration, opportunities to contribute to AI innovations and hands-on experience with CS platforms and analytics to scale outputs.